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- Tasks: Support a Sales Consultant with client portfolio management and daily administration tasks.
- Company: Join a dynamic team focused on Group Risk policies and customer support.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Be the first point of contact for clients, making a real impact in their experience.
- Qualifications: Knowledge of Group Risk Policies is essential; customer service experience is a plus.
- Other info: This role offers a chance to develop valuable skills in a supportive environment.
The predicted salary is between 19000 - 27000 £ per year.
Location: Nationwide
Salary: £22,000 - £32,000 (DOE) + Benefits
My client is looking for a Customer Support Specialist to join their team who has experience/knowledge in Group Risk Policies. The ideal candidate will have knowledge in Group Income Protection, Group Life Insurance, Group Critical Illness, Employee Benefits, or Group Death in Service Pension.
The role of the Customer Support Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day-to-day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals.
The Client Services Specialist will be the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Daily Duties
- Ensure the smooth running of assigned client portfolio on a day-to-day basis.
- Develop, maintain and cultivate a constructive and professional relationship with Group Risk Sales Executives, Clients and Insurers at all levels.
- Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
- Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
- Prepare template client reports as requested by the Group Risk Sales Consultant.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
General Responsibilities
- Assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- Ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
- Undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role.
- Pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change.
- Undertake ad-hoc work as may reasonably be required by the company.
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Risk Administrator
✨Tip Number 1
Familiarise yourself with Group Risk Policies, especially Group Income Protection and Group Life Insurance. Understanding these concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance and employee benefits sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle client queries and administrative tasks. Think of examples from your past experiences that showcase your problem-solving skills and ability to manage multiple responsibilities.
✨Tip Number 4
Stay updated on the latest trends and regulations in the insurance industry. This knowledge will not only impress your interviewers but also show that you are proactive and committed to continuous learning in your field.
We think you need these skills to ace Group Risk Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Group Risk Administrator. Familiarise yourself with Group Risk Policies, including Group Income Protection and Group Life Insurance, as this knowledge will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer support or administration, particularly those related to insurance or employee benefits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Group Risk sector and your enthusiasm for the role. Mention specific experiences that demonstrate your ability to manage client portfolios and handle queries effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Mulberry Recruitment
✨Know Your Group Risk Policies
Make sure you brush up on your knowledge of Group Income Protection, Group Life Insurance, and Group Critical Illness. Being able to discuss these topics confidently will show that you're well-prepared and understand the core aspects of the role.
✨Demonstrate Strong Communication Skills
As a Customer Support Specialist, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely, and be ready to showcase examples of how you've effectively communicated in previous roles.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific instances where you've proactively resolved client queries or issues. Highlighting your ability to think on your feet and manage challenges will demonstrate your suitability for the role.
✨Emphasise Team Collaboration
This role requires regular communication with colleagues and managers. Be ready to share examples of how you've worked effectively within a team, contributed to team performance, and supported your peers in achieving common goals.
