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For Companies At a Glance
- Tasks: Support clients and stakeholders, identify opportunities, and ensure top-notch service delivery.
- Company: Join a global financial services firm dedicated to client satisfaction and innovative solutions.
- Benefits: Enjoy hybrid working, free gym access, parking, and a non-contributory pension.
- Why this job: Be part of a collaborative culture that values inclusion and empowers you to make an impact.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: Opportunity for growth in a dynamic environment with a focus on client success.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global financial services organisation that shares a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.
A new opportunity has arisen within their Service Excellence Centre. This division is a multi-channel department that consists of three main functions: Client Support, Client Enablement, and Change and Governance, and also promotes a culture of inclusion, collaboration, empowerment, and delivery.
Based in the Client Support team that works with new and existing clients, internal stakeholders, and third parties to deliver scalable service and support that is consistently of the highest quality whilst also utilising industry best practice, you as one of the Client Support Managers will be responsible for:
- Working closely with the team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of the business's operational framework and landscape.
- Being involved in the end-to-end support through to handover to the Implementation Project Manager or Account Management team.
- Building relationships with external benefit consultants and clients to maximise successful new business opportunities.
- Supporting the existing client Relationship Director team with client rebid and retention proposals.
- Supporting clients with any information requests, ensuring that answers clearly respond to the query.
- Analysing and absorbing information to produce a quality client-focused response that meets the required internal controls and governance.
- Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
- Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.
Possessing proven DC and/or DB Pensions Administration experience, including strong knowledge of pension regulations and legislation, it is essential that you have excellent communication skills, strong attention to detail, and excellent organisational skills, coupled with being able to make data-driven recommendations. An awareness of project management and process improvement methodologies would be highly desirable, as would any client-facing experience.
The role offers hybrid working (3 days in office), together with an excellent remuneration package that includes onsite (free) gym, free parking, and a non-contributory pension.
Further information is available on application.
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Investing Sales Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workplace investing and pension regulations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in client support and relationship management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research StudySmarter's values and culture, as well as the specific goals of the Service Excellence Centre. Tailoring your conversation to align with our mission can set you apart from other candidates and show your genuine interest in joining our team.
We think you need these skills to ace Workplace Investing Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support and relationship management. Emphasise any previous roles where you maximised business opportunities or worked closely with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job description, particularly your experience with pensions administration and project management.
Highlight Communication Skills: Given the importance of communication in this role, provide examples in your application that showcase your ability to build relationships and respond effectively to client queries.
Showcase Attention to Detail: Include instances where your attention to detail has led to successful outcomes, especially in producing quality client-focused responses or managing operational processes.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. This organisation promotes inclusion, collaboration, and empowerment, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Client Relationship Skills
As a Workplace Investing Sales Support Manager, building relationships is key. Be ready to share examples of how you've successfully managed client relationships in the past, particularly in challenging situations.
✨Demonstrate Your Knowledge of Pensions
Since the role requires proven experience in DC and/or DB Pensions Administration, brush up on your knowledge of pension regulations and legislation. Be prepared to discuss how this knowledge can benefit the company and its clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client queries. Think of specific instances where you’ve had to analyse information and provide quality responses under pressure.
