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For Companies At a Glance
- Tasks: Manage client support, build relationships, and ensure high-quality service delivery.
- Company: Join a global financial services firm dedicated to client satisfaction and innovation.
- Benefits: Enjoy hybrid working, free gym access, parking, and a non-contributory pension.
- Why this job: Be part of a collaborative culture that values empowerment and continuous improvement.
- Qualifications: Experience in DB/DC Pensions Administration and strong communication skills are essential.
- Other info: Opportunity for growth in a dynamic, multi-channel service environment.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global financial services organisation that shares a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.
A new opportunity has arisen within their Service Excellence Centre. This division is a multi-channel department that consists of three main functions: Client Support, Client Enablement, and Change and Governance, and also promotes a culture of inclusion, collaboration, empowerment, and delivery.
Based in the Client Support team that works with new and existing clients, internal stakeholders, and third parties to deliver scalable service and support that is consistently of the highest quality whilst also utilising industry best practice, you as one of the Client Support Managers will be responsible for:
- Working closely with the team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of the business's operational framework and landscape.
- Being involved in the end-to-end support through to handover to the Implementation Project Manager or Account Management team.
- Building relationships with external benefit consultants and clients to maximise successful new business opportunities.
- Supporting the existing client Relationship Director team with client rebid and retention proposals.
- Supporting clients with any information request, ensuring that answers clearly respond to the query.
- Analysing and absorbing information to be able to produce a quality client-focused response that meets the required internal controls and governance.
- Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
- Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.
Possessing proven DB/DC Pensions Administration experience, including strong knowledge of pension regulations and legislation, it is essential that you have excellent communication skills, strong attention to detail, and excellent organisational skills, coupled with being able to make data-driven recommendations. An awareness of project management and process improvement methodologies would be highly desirable, as would any client-facing experience.
The role offers hybrid working (3 days in office), together with an excellent remuneration package that includes onsite (free) gym, free parking, and a non-contributory pension.
Further information is available on application.
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Client Support Manager
✨Tip Number 1
Familiarise yourself with the latest pension regulations and legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a constantly evolving field.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who work in client support roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in client-facing roles will show that you understand the importance of building strong connections.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on inclusion and collaboration. Tailoring your conversation to reflect these values during interviews can set you apart as a candidate who aligns well with their mission.
We think you need these skills to ace Pensions Client Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Pensions Client Support Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise your experience in pensions administration and client support. Provide concrete examples of how you've successfully managed client relationships, handled queries, and contributed to process improvements in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and structure your application logically to demonstrate your organisational skills.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key competencies mentioned in the job description. Use keywords related to client support, project management, and pensions regulations to make your application stand out.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of DB/DC pensions administration and relevant regulations. Being able to discuss these topics confidently will show that you are well-prepared and understand the industry.
✨Demonstrate Your Client Relationship Skills
Prepare examples of how you've successfully built relationships with clients or stakeholders in the past. This role requires strong interpersonal skills, so showcasing your ability to connect with others will be crucial.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive decisions or improve processes in previous roles. The ability to analyse information and provide quality client-focused responses is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client support and their operational framework. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
