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- Tasks: Solve IT problems and support projects as a key team member.
- Company: Join a growing MSP that values innovation and teamwork.
- Benefits: Enjoy remote work, personal training budgets, and regular salary reviews.
- Why this job: Be part of a dynamic environment with excellent career progression opportunities.
- Qualifications: Experience in 2nd-3rd line support and a valid UK driving license required.
- Other info: Candidates must be within easy commuting distance to Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
As a Support Engineer, you will be able to find and solve problems, or simply make changes where required to the project/product you are working on. You will be comfortable taking responsibility for the IT Support within the business and have a passion for solving problems. Our IT Support Engineers are integral members of our team and are involved in influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth.
You will have:
- Solid experience as an IT Support Engineer within an MSP environment (Essential)
- Experience in working to SLA’s
- Experience of supporting multi-site clients
- 2nd - 3rd Line Support is essential
- A valid UK Driving License
Desirable experience/qualifications:
- Any Microsoft certification (MCSA, MCSE, VMware etc.)
- Network Support (Ideally comprehensive Cisco Networking tools)
Technical Skills Required:
- Office 365 / O365
- Citrix and Hyper-V
- Hand-held device support
- Windows Server
- Active Directory / AD
- MS Exchange
- Firewalls
- Network Support
As part of the role, you will be rewarded with the following:
- An attractive starting salary!
- A chance to learn new technologies & techniques
- Personal training budget
- A fun, dynamic working environment
- Excellent career progression
- Regular salary reviews
- Attractive holiday entitlement
- Excellent work-life balance
- Remote Working (UK ONLY)
Please note: Candidates MUST be currently based within 'easy' commuting distance to Milton Keynes by car.
IT Manager employer: Pulse IT Recruitment Ltd
Contact Detail:
Pulse IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Citrix, and Hyper-V. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any experience you have working in a Managed Service Provider (MSP) environment. This is essential for the role, so be prepared to share examples of how you've successfully supported multi-site clients and met SLAs.
✨Tip Number 3
If you have any relevant certifications, such as MCSA or MCSE, make sure to mention them in conversations. These qualifications can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT Manager role, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support Engineer, especially within an MSP environment. Emphasise your skills in 2nd and 3rd line support, and any relevant certifications like MCSA or MCSE.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to take responsibility for IT support. Mention specific experiences where you've successfully supported multi-site clients or worked to SLAs.
Highlight Technical Skills: In your application, clearly list your technical skills such as Office 365, Citrix, Hyper-V, and network support. Provide examples of how you've used these skills in previous roles to solve complex issues.
Show Enthusiasm for Growth: Express your excitement about joining a growing team and your eagerness to learn new technologies. This can set you apart as a candidate who is not only qualified but also motivated to contribute to the company's success.
How to prepare for a job interview at Pulse IT Recruitment Ltd
✨Showcase Your Problem-Solving Skills
As an IT Manager, you'll need to demonstrate your ability to find and solve problems effectively. Prepare examples from your past experiences where you successfully resolved technical issues or improved processes.
✨Familiarise Yourself with the Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Office 365, Citrix, and Windows Server. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Understand SLA Expectations
Since the role involves working to SLAs, be prepared to discuss your experience with them. Think about how you've managed expectations and delivered support within agreed timeframes in previous roles.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare insightful questions about the company's IT infrastructure, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
