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For Companies At a Glance
- Tasks: Join our team to analyse customer journeys and improve colleague experiences.
- Company: NatWest is a leading bank focused on delivering value and innovative solutions.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by enhancing processes and using data to drive change.
- Qualifications: Digital literacy, strong communication skills, and familiarity with Generative AI are essential.
- Other info: This role offers the chance to work with senior stakeholders and shape strategic goals.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an additional Business/Service Analyst to join the customer journey team at NatWest. The successful candidate will be joining the team that is looking to support the identification of solutions to journeys that deliver value to our colleagues and lead in the definition and realisation of solutions, processes, benefits, and avoidance of cost. Support with the identification of new opportunities that will help reduce demand, increase insight visibility, and improve colleague experiences when using our internal chatbot.
Key Responsibilities
- Understand the business, its strategic goals and how work is conducted.
- Capture, validate and document business and system requirements and ensure that they are in line with key strategic principles and translated from business operations, business objectives or from external requirements.
- Interrogate and interpret large volumes of data.
- Interrogate colleague interactions to identify opportunities to improve.
Key Skills
- Has digital and data literacy skills with an eye for detail.
- Can work at pace, analysing data sets to draw insights to improve processes.
- Puts the customer at the heart of what they do.
- Is a strong, articulate communicator - able to present to senior stakeholders at all levels.
- Familiarity with the use of Generative AI, its use cases and application.
Service Analyst employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in digital and data literacy. Understanding how to analyse and interpret large data sets will be crucial for this role, so consider brushing up on your skills or even taking a short course.
✨Tip Number 2
Practice your communication skills, especially when it comes to presenting insights to senior stakeholders. You might want to prepare a few mock presentations to get comfortable articulating your ideas clearly and confidently.
✨Tip Number 3
Research the use cases of Generative AI in customer service. Being able to discuss its applications and benefits during your interview will show that you’re proactive and knowledgeable about the tools that can enhance colleague experiences.
✨Tip Number 4
Network with current or former Service Analysts, especially those who have worked in similar environments. They can provide valuable insights into the role and may even share tips on what the hiring team at NatWest is looking for.
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Service Analyst position at NatWest. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with data analysis, digital literacy, and any previous roles where you've improved processes or customer experiences. Use specific examples to demonstrate your impact.
Showcase Communication Skills: Since the role requires strong communication skills, ensure your application reflects this. Write clearly and concisely, and consider including examples of how you've effectively communicated with stakeholders in the past.
Research Generative AI: Familiarise yourself with Generative AI and its applications, as this is mentioned in the job description. You could include a brief mention of your understanding or experience with it in your application to show you're proactive and knowledgeable.
How to prepare for a job interview at Lorien
✨Understand the Company and Its Goals
Before the interview, take some time to research NatWest and its strategic goals. Understanding their mission and how the role of a Service Analyst fits into their objectives will help you articulate your answers and show that you're genuinely interested in contributing to their success.
✨Prepare for Data Interpretation Questions
Given the emphasis on data analysis in the job description, be ready to discuss your experience with interpreting large volumes of data. Prepare examples of how you've used data to draw insights and improve processes in previous roles.
✨Showcase Your Communication Skills
As a Service Analyst, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation or example of how you've successfully communicated complex information in the past.
✨Familiarise Yourself with Generative AI
Since familiarity with Generative AI is mentioned as a key skill, make sure you understand its use cases and applications. Be prepared to discuss how you can leverage this technology to enhance colleague experiences and improve internal processes.
