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- Tasks: Lead the lifecycle of IT services, ensuring they meet business needs and quality standards.
- Company: Join a global legal organisation with a strong UK presence and a collaborative culture.
- Benefits: Enjoy flexible hybrid working, competitive salary, and excellent career development opportunities.
- Why this job: Shape IT service delivery in a high-performing environment focused on governance and innovation.
- Qualifications: 7+ years in IT Service Management, with leadership experience and strong ITIL v4 knowledge.
- Other info: This role offers a chance to influence service quality across a major international business.
The predicted salary is between 55000 - 75000 £ per year.
A global legal organisation with a strong UK presence is seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement.
You'll work within a highly structured, ITIL-aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting.
What you'll be doing:
- Lead the full lifecycle of IT services, ensuring scalability, sustainability, and alignment with business needs.
- Manage the Change and Release Management processes, including facilitation of Change Advisory Board (CAB) meetings.
- Oversee the service portfolio to ensure accuracy, strategic alignment, and business value.
- Coordinate and support service transitions, working across technical and non-technical teams.
- Collaborate with internal and external stakeholders to ensure service quality, compliance, and performance.
What we're looking for:
- Significant experience (7+ years) in IT Service Management roles, including 3+ years in leadership or managerial positions.
- Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management.
- Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy).
- Proven ability to manage services and teams in complex, matrixed environments.
- Confident stakeholder manager, capable of influencing at both operational and senior levels.
What's on offer:
- Flexible hybrid working with up to 40% remote.
- A professional, team-oriented culture that values continuous improvement.
- The opportunity to shape the way IT services are delivered across a major international business.
- Career development within a structured, process-driven IT function.
If you're a process-led IT leader who thrives in environments where governance and innovation go hand in hand, this could be the ideal next step in your career. Click Apply Now and let's set up a call.
IT Service Lifecycle Manager employer: Applause IT
Contact Detail:
Applause IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lifecycle Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 practices, especially in Service Design and Transition. Being able to discuss these concepts confidently during your interview will show that you understand the framework and can apply it effectively.
✨Tip Number 2
Prepare examples of how you've successfully managed Change and Release Management processes in previous roles. Highlighting specific instances where you've facilitated CAB meetings or improved service delivery will demonstrate your hands-on experience.
✨Tip Number 3
Research the company’s current IT service offerings and any recent changes they've made. This knowledge will allow you to tailor your discussions around how you can contribute to their service governance and continual improvement efforts.
✨Tip Number 4
Network with professionals in the legal sector or those who have worked in similar IT Service Management roles. Engaging with them can provide insights into the specific challenges faced in this industry, which you can address in your conversations with us.
We think you need these skills to ace IT Service Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in IT Service Management, particularly your leadership roles and familiarity with ITIL v4 practices. Use specific examples that demonstrate your ability to manage services and teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of leading the full lifecycle of IT services and managing Change and Release Management processes.
Highlight Relevant Skills: Emphasise your hands-on experience with enterprise ITSM tools like ServiceNow or BMC Remedy. Mention your stakeholder management skills and your ability to influence at both operational and senior levels, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a regulated, professional services setting.
How to prepare for a job interview at Applause IT
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL v4 practices, especially in Service Design, Transition, Change, and Release Management. Be prepared to discuss how you've applied these principles in your previous roles.
✨Demonstrate Stakeholder Management Skills
Prepare examples that showcase your ability to manage relationships with both operational and senior stakeholders. Discuss specific instances where you influenced decisions or improved service delivery through effective communication.
✨Discuss Your Experience with ITSM Tools
Familiarise yourself with the enterprise ITSM tools mentioned in the job description, such as ServiceNow or BMC Remedy. Be ready to explain how you've used these tools to enhance service management processes in your past roles.
✨Emphasise Continuous Improvement
Since the role focuses on continual improvement, come prepared with examples of how you've implemented changes that led to better service quality or efficiency. This will demonstrate your proactive approach to service management.
