Client Accounting Relationship Manager

As a Client Accounting Relationship Manager, you will be responsible for the delivery of the Accounting and Settlement (A&S) financial targets for designated Business Units (BUs), through building and maintaining excellent relationships with Accounting Teams and relevant Stakeholders, to maximize cash flow to meet client settlement requirements, reduce exposure and enhance customer service. You will also be responsible for managing the accounting relationship with designated key clients, acting as a focal point for queries and escalated matters from the Accounting team and stakeholders. The role is hybrid in nature based at the Ipswich office.

The Role:

• Build and maintain ongoing relationships with clients, BUs and A&S Teams in Ipswich and Mumbai.
• Provide strong visibility within the BUs to facilitate resolution of queries.
• Facilitate regular meetings with the BU, where possible on a face-to-face basis, to achieve successful outcomes.
• Remain vigilant and responsive to urgent activity, ensuring appropriate escalation into the Sr Manager and BU.
• Manage the metrics to ensure all action is taken to achieve these.
• Proactively manage designated key clients in conjunction with the Account Controller; promptly identify and resolve issues within the agreed timeframe.
• Be the primary A&S contact for key issues that affect the client where BU assistance is required.
• Maintain regular contact with the Account Controller to agree next actions and who owns the action.
• Oversight and management of bad debts; hands-on resolution to reduce the bad debt position.
• Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader.
• Share knowledge to ensure all necessary colleagues are upskilled.

The Requirements:

• Ideally Financial Services/Insurance background.
• Experience within the credit control environment.
• Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels.
• Excellent negotiation skills.
• Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets.
• Clear understanding of escalation procedures and effective business communication routes.
• Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly.
• Good working knowledge of internal and external processes.
• Ability to identify opportunities for improvements to practices and procedures.
• Experience of query and issue resolution.
• Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email.