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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot software issues for clients.
- Company: Join a forward-thinking technology company committed to employee growth and development.
- Benefits: Enjoy 25 days annual leave, pension schemes, and healthcare benefits.
- Why this job: Be part of a dynamic team that values innovation and offers opportunities for learning.
- Qualifications: Previous tech support experience or IT qualifications; strong problem-solving skills required.
- Other info: Perfect for those looking to kickstart their IT career in a supportive environment.
The predicted salary is between 22000 - 26000 £ per year.
Our client in the Technology Industry is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
BENEFITS
As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.
RESPONSIBILITIES
- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
- Identifying, diagnosing, and resolving software-related problems and technical issues
- Assisting clients with the installation and initial configuration of software products
- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
- Escalating complex issues to the 2nd Line Support teams
- Offering basic training to clients on using the software effectively
- Maintaining accurate records of client interactions, technical issues, and resolutions
- Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
- Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
- Excellent problem-solving and analytical skills
- The ability to communicate effectively, both written and verbal
- Self-motivated with a positive attitude
- Able to work under pressure whilst maintaining quality and attention to detail.
NEXT STEPS
If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
Contact Detail:
Brite Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer
✨Tip Number 1
Familiarise yourself with common software issues and troubleshooting techniques. Being able to demonstrate your knowledge in resolving typical problems during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a First Line Support Engineer, you'll need to convey solutions clearly to clients who may not be tech-savvy.
✨Tip Number 3
Stay updated on the latest software trends and updates relevant to the role. Showing that you're proactive about learning can impress potential employers and demonstrate your commitment to the field.
✨Tip Number 4
Network with professionals in the IT support industry. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for job openings.
We think you need these skills to ace First Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or IT qualifications. Emphasise your problem-solving skills and any previous roles where you provided customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the First Line Support Engineer role. Mention your ability to communicate effectively and your self-motivation, as these are key traits for the position.
Showcase Relevant Skills: In your application, clearly outline your technical skills, especially those related to software troubleshooting and installation. Provide examples of how you've successfully resolved issues in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Brite Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on common software issues and troubleshooting techniques. Be prepared to discuss your previous experiences in technical support, as well as any relevant IT qualifications you may have.
✨Demonstrate Effective Communication Skills
Since the role involves providing support via phone and email, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so think about how you would communicate with a client who is frustrated or confused.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly demonstrate your analytical skills.
✨Express Your Willingness to Learn
The technology field is always evolving, so show your enthusiasm for keeping up-to-date with the latest software updates and features. Mention any resources or methods you use to stay informed, such as online courses or tech forums.
