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- Tasks: Lead and develop a team while ensuring top-notch customer service.
- Company: Join Newbury Building Society, dedicated to community support and customer care.
- Benefits: Enjoy paid volunteering days, comprehensive training, and career development opportunities.
- Why this job: Make a real impact in your community while growing as a leader.
- Qualifications: Experience in team management and excellent communication skills required.
- Other info: Two-stage interview process with feedback provided for all candidates.
The predicted salary is between 29000 - 41000 £ per year.
Location: Didcot
Hours: 37.5 hrs a week, Mon - Fri 8.45am-5.15pm, Plus 2 in 4 Sat’s, 8.45am - 12.15pm (Paid at 1.5 overtime)
Starting Salary: £31,628
Target Salary: £35,143
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
The role and what we are looking for:
We are currently recruiting for a Branch Manager in our Didcot branch. Within this role you will lead, coach, develop and empower your teams through strong working relationships and excellent communication. Your guidance and support will enable the achievement of individual aspirations as well as branch and Society targets.
You will put the best interests of our customers (members) first by providing a high quality, personalised service and continually striving to improve customer experience.
Reporting to the Head of Branch Network (Newbury Area), you will take ownership of ensuring branch compliance with procedures and processes to meet our business objectives. In return, you will get all the support and recognition you deserve.
You will take part in a comprehensive training programme, enabling you to make a success of this role and ensuring you are equipped as a confident and competent leader.
Why work for us?
- We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
- We want to help you develop - We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
Essential skills and experience required:
- Experience of managing and coaching an effective team
- Evidence of excellent written and verbal communication skills
- Proven experience of working with internal and/or external customers to ensure the highest quality service experience
- Driving license and access to a car
Desirable skills and experience required:
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
- Experience in Financial services or a regulated environment
Interviews - 2 Stage process
- 1st interviews - Week commencing 28th April: 90-minute competency-based interview held in our Head Office in Newbury
- 2nd interviews - date tbc: 60-minute presentation-based interview held in our Head Office
Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Branch Manager employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with Newbury Building Society's values and community involvement. Understanding their commitment to customer service and local engagement will help you align your answers during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples of your leadership and coaching experiences. Since the role requires managing a team, think of specific instances where you've successfully developed team members or improved team performance, as these will be key discussion points in your interviews.
✨Tip Number 3
Brush up on your knowledge of compliance and regulatory standards in the financial services sector. Being able to discuss how you would ensure branch compliance will demonstrate your readiness for the responsibilities of the Branch Manager role.
✨Tip Number 4
Practice your communication skills, especially in a presentation format. Since the second interview involves a presentation, rehearse how you would convey information clearly and engagingly, focusing on customer service improvements or team development strategies.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Branch Manager position. Understand the key responsibilities and required skills, such as team management and customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams and providing excellent customer service. Use specific examples that demonstrate your leadership skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to contribute to the community. Mention how your skills align with the values of Newbury Building Society and your commitment to continuous improvement.
Prepare for Interviews: Anticipate questions related to team management and customer service during the interview process. Prepare examples from your past experiences that showcase your communication skills and ability to lead effectively.
How to prepare for a job interview at Ultimate Banking Ltd
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached and empowered your previous teams, focusing on the positive outcomes that resulted from your leadership.
✨Emphasise Customer Service Experience
Since customer service is at the heart of the role, be ready to discuss specific instances where you provided exceptional service. Highlight your communication skills and how they contributed to improving customer experiences in your past roles.
✨Prepare for Competency-Based Questions
The first interview will be competency-based, so review common questions related to team management, problem-solving, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with the Company Values
Research Newbury Building Society's values and community involvement initiatives. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of supporting local communities.
