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For Companies At a Glance
- Tasks: Deliver engaging training sessions and support teams with IT systems and processes.
- Company: Join a dynamic IT team focused on positive change and user support.
- Benefits: Enjoy flexible working, career progression, wellbeing support, and a day off for your birthday!
- Why this job: Be part of a friendly culture that values personal growth and teamwork.
- Qualifications: Experience in training and a knack for simplifying tech concepts are key.
- Other info: Travel to various office locations in North Yorkshire is required.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a personable, friendly, and outgoing Training & Process Support Analyst to join our IT team. This is a people-facing role, ideal for someone who enjoys helping others, building confidence in technology and internal processes, and supporting positive change across the business.
Benefits
- A competitive salary
- Flexible and hybrid working - circa 3 days in the office, 2 from home
- A clear progression framework with individual career and development plans
- Wellbeing support
- A great social scene
- A range of benefits including pension, life cover, enhanced maternity and paternity pay, health cash plan, staff discounts, competitive holidays (and a day off for your birthday!) and a cycle to work scheme
Responsibilities
- Deliver tailored training sessions on IT systems, applications, and internal processes, both one-to-one and in group settings.
- Develop and maintain clear, user-friendly documentation and guides for our professional teams and support staff.
- Support departments with process-related queries, offering guidance and troubleshooting where process gaps or inefficiencies are identified.
- Work with Heads of Department to understand team workflows and support adoption of best practice.
- Provide light-touch second-line support where queries relate to how systems or processes should be used, rather than purely technical faults.
- Play an active role in IT and business project rollouts — coordinating training schedules, helping to manage change, and supporting user adoption.
- Support onboarding of new joiners with introductory training on core systems and processes.
- Monitor system and process usage to proactively identify training needs or areas for improvement.
- Collaborate with the wider IT and Compliance teams to ensure policies and procedures are consistently applied and obtaining feedback from team members across the business regarding IT systems and internal processes.
- Hands-on IT support, helping people with internal systems and resolving queries as they arise.
- Develop 'super users' across the firm.
Qualifications
- Experience delivering training and/or onboarding in a professional services environment.
- Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
- Comfortable supporting users with questions related to 'how to use' systems and processes — not just the technical aspects.
- Excellent interpersonal skills — friendly, approachable, and confident engaging with users at all levels of the business.
- Experience supporting change initiatives or technology rollouts is desirable.
- Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
- Familiarity with software (e.g. case management, document management, time recording) is beneficial but not essential.
- Excellent verbal and written communication skills, with the ability to simplify technical concepts easily.
- A good level of competence of MS Office is essential.
- Driving license and own vehicle as you will be travelling to all office locations in North Yorkshire.
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data.
Training & Process Support Analyst employer: Charterhouse Recruitment Services
Contact Detail:
Charterhouse Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Process Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully trained or supported others in the past. This role is all about helping people, so be ready to discuss your experiences in a friendly and engaging manner.
✨Tip Number 3
Research common process inefficiencies in professional services environments. Being able to discuss these issues and suggest potential solutions will highlight your understanding of the role and your ability to contribute positively to the team.
✨Tip Number 4
Prepare to discuss your experience with change initiatives or technology rollouts. Highlighting your adaptability and willingness to support transitions will resonate well with the hiring team, as this is a key aspect of the position.
We think you need these skills to ace Training & Process Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and process support. Emphasise your interpersonal skills and any previous roles where you helped others understand technology or processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities listed. Mention specific examples of how you've successfully delivered training or supported change initiatives in the past.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including a brief section in your application that demonstrates your ability to simplify complex concepts. This could be a short example of a training session you conducted.
Highlight Organisational Abilities: Given the need for good organisational skills, mention any experience you have managing multiple priorities or coordinating training schedules. This will show that you can adapt to the needs of different departments effectively.
How to prepare for a job interview at Charterhouse Recruitment Services
✨Show Your People Skills
As a Training & Process Support Analyst, you'll be interacting with various teams. Make sure to demonstrate your excellent interpersonal skills during the interview. Share examples of how you've successfully engaged with users at different levels and helped them feel comfortable with technology.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as delivering training or troubleshooting process gaps. Think of specific instances where you've identified inefficiencies and how you addressed them. This will showcase your methodical approach and problem-solving skills.
✨Familiarise Yourself with the Company’s Processes
Research the company’s internal processes and IT systems before the interview. Understanding their workflows will allow you to speak knowledgeably about how you can support their teams and improve user adoption of best practices.
✨Highlight Your Organisational Skills
This role requires managing multiple priorities, so be ready to discuss how you stay organised. Share tools or methods you use to keep track of tasks and deadlines, especially when coordinating training schedules or supporting change initiatives.
