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For Companies At a Glance
- Tasks: Provide expert 3rd line support and lead IT projects in a dynamic environment.
- Company: Join a niche MSP known for high-quality IT support and innovative solutions.
- Benefits: Enjoy a competitive salary, career progression, and exposure to cutting-edge technologies.
- Why this job: Be part of a supportive team that values technical excellence and customer service.
- Qualifications: Proven experience in 3rd line support with expertise in Windows, Azure, and Office 365.
- Other info: Mentor junior engineers while working on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Senior Support Analyst looking to take the next step in your career? Do you thrive in a dynamic MSP environment, where your expertise in Windows technologies, Azure, and Office 365 can make a real impact? If so, we have the perfect opportunity for you!
About Us
We are a niche managed service provider (MSP) with a strong reputation for delivering high-quality IT support and project solutions to our clients. We pride ourselves on our technical excellence and customer-focused approach, ensuring businesses have the robust IT infrastructure they need to succeed.
The Role
As a Senior Support Analyst, you will be a crucial part of our technical team, providing expert 3rd line support while leading and contributing to IT projects. You’ll be responsible for diagnosing and resolving complex technical issues, working alongside a skilled team, and helping shape innovative solutions for our clients.
Key Responsibilities
- 3rd Line Support: Troubleshoot and resolve complex technical issues across Windows environments, Azure, and Office 365.
- Project Work: Lead and contribute to IT infrastructure projects, ensuring seamless implementation.
- Technical Expertise: Provide strategic guidance and technical consultancy to clients.
- Collaboration: Work closely with junior engineers, mentoring and developing their skillsets.
- Documentation & Reporting: Maintain accurate documentation and reports for client solutions.
What We’re Looking For
- Proven experience in a 3rd line support role within an MSP.
- Expertise in Windows technologies, Azure, and Office 365.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, with a passion for customer service.
- Experience in managing IT projects and delivering solutions.
What We Offer
- Competitive salary and benefits package.
- Career progression opportunities within a growing MSP.
- Exposure to cutting-edge technologies and exciting projects.
- Supportive and collaborative team environment.
If you’re ready to take your IT career to the next level and work with a forward-thinking MSP, we’d love to hear from you! Apply today and join us in delivering top-tier IT support and solutions to our valued clients.
Contact Detail:
IT Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst, Reading
✨Tip Number 1
Familiarise yourself with the latest trends and updates in Windows technologies, Azure, and Office 365. This will not only boost your confidence during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the MSP sector, especially those who work with similar technologies. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of complex technical issues you've resolved in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with our team.
✨Tip Number 4
Showcase your mentoring experience by discussing how you've helped junior engineers develop their skills. This aligns perfectly with our collaborative environment and demonstrates your leadership potential.
We think you need these skills to ace Senior Support Analyst, Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support, particularly with Windows technologies, Azure, and Office 365. Use specific examples to demonstrate your problem-solving skills and project management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention how your technical expertise aligns with the company's needs and how you can contribute to their projects.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided technical consultancy or led IT projects. This will show that you have the necessary skills to excel as a Senior Support Analyst.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IT Search & Select
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows technologies, Azure, and Office 365 in detail. Highlight specific projects where you successfully resolved complex issues or implemented solutions, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
During the interview, expect scenario-based questions that assess your problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approach and resolve technical challenges under pressure.
✨Emphasise Collaboration and Mentorship
Since the role involves working closely with junior engineers, be ready to discuss your experience in mentoring and developing others. Share examples of how you've fostered a collaborative environment and contributed to team success in previous roles.
✨Prepare Questions for the Interviewers
Show your interest in the company and the role by preparing thoughtful questions. Inquire about their current projects, team dynamics, and opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
