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- Tasks: Provide 2nd line IT support to around 300 users, resolving incidents and managing devices.
- Company: Join a leading international insurance company known for its innovative approach.
- Benefits: Enjoy a mix of office and remote work, plus a competitive salary and benefits package.
- Why this job: Gain valuable experience in IT support while working in a dynamic and supportive environment.
- Qualifications: Familiarity with Office 365, Active Directory, and Windows 10 & 11 is essential.
- Other info: This is a fixed-term contract for 12 months, offering stability and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Support for a specialist international insurance company. You will be providing 2nd line IT Support to approximately 300 users, working to SLAs and resolving 2nd Line incidents.
Key Responsibilities:
- Office 365
- Active Directory
- Windows 10 & 11
- Management of devices through Intune admin centre & Azure
- Laptop and Mobile Device Support
3 days a week working in the City of London head office and 2 days working from home. This is a fixed-term contract for 12 months, with a permanent salary and benefits included.
Desktop Support Engineer - FTC employer: Bench IT
Contact Detail:
Bench IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - FTC
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience with device management tools like Intune and Azure. Be prepared to discuss any previous roles where you've successfully managed devices or resolved technical issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Since this position involves working both in the office and remotely, be ready to showcase your adaptability and communication skills. Share examples of how you've effectively supported users in different environments.
✨Tip Number 4
Research the company culture and values of the insurance company you're applying to. Tailoring your approach to align with their ethos can help you stand out during interviews and show that you're a good fit for their team.
We think you need these skills to ace Desktop Support Engineer - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line IT support, particularly with Office 365, Active Directory, and Windows 10 & 11. Use specific examples to demonstrate your skills in managing devices through Intune and Azure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with troubleshooting and resolving incidents, and how you can contribute to maintaining SLAs effectively.
Highlight Remote Work Experience: Since this position involves both office and remote work, emphasise any previous experience you have with remote support or working from home. This shows your adaptability and ability to manage tasks independently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Bench IT
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Office 365, Active Directory, and Windows 10 & 11. Be prepared to discuss your experience with these tools and how you've used them to resolve issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities by discussing specific incidents where you successfully resolved 2nd line support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your role. Be ready to explain how you prioritise tasks and manage your time to meet these SLAs effectively.
✨Show Your Adaptability
Since this role involves a mix of office and remote work, be prepared to discuss how you adapt to different working environments. Share examples of how you've successfully managed your workload while working from home.
