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- Tasks: Lead client relationships and ensure top-notch IT service delivery.
- Company: Join a dynamic IT firm focused on exceeding client expectations.
- Benefits: Enjoy a competitive salary, car allowance, and great benefits.
- Why this job: Be part of a culture that values customer satisfaction and continuous improvement.
- Qualifications: 5+ years in IT and 3+ years in client-facing roles required.
- Other info: Contact Vicky Heard for more details about this exciting opportunity.
The predicted salary is between 48000 - 84000 £ per year.
Location: Coventry
Salary: £60k - £70k plus car allowance / benefits
The Senior IT Client Service Manager role performs a vital role in maintaining a customer-focused link between IT and internal and external client stakeholders, taking responsibility for delivering the requirements that exceed customer needs and expectations.
This opportunity will drive service level management, service satisfaction and continual service improvement initiatives and activities for clients.
Essential Skills:
- Minimum 5 years working within an IT environment
- Minimum 3 years working within a client-facing ITSM discipline
- Demonstrate experience of service ownership directly to the customer in a previous role
- Demonstrable Customer Service experience
- Demonstrate the ability to meet deadlines
- Strong communication skills are required
- Strong confident personality
- Ability to understand and interpret contracts, SLAs and OLAs
- ITIL V3 foundation
Desirable Skills:
- Relevant ITIL V3 Lifecycle (SD or SO) or Capability (SOA) module
- A broad understanding of network and server infrastructure technologies
- Previous experience of managing 3rd party IT suppliers
If you’d like to discuss the Senior IT Client Manager opportunity in more detail, please get in touch with Vicky Heard on or email v.heard@greenfield-it.uk
Client Service Manager employer: Greenfield I T Recruitment
Contact Detail:
Greenfield I T Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Familiarise yourself with ITIL V3 principles, as this role heavily relies on service management frameworks. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in this area.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience in client-facing roles. Attend industry events or join online forums to gain insights and potentially get referrals that could help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded customer expectations in previous roles. Highlighting your achievements in service delivery will showcase your capability to meet the demands of this position.
✨Tip Number 4
Research the company’s current clients and their service needs. Understanding their business model and challenges will allow you to tailor your discussions during interviews, demonstrating your proactive approach and genuine interest in the role.
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT and client service management. Focus on your achievements in previous roles, especially those that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements listed in the job description. Mention your experience with service ownership and your strong communication skills, as these are crucial for the role.
Showcase Relevant Skills: In your application, emphasise your ITIL V3 knowledge and any experience you have with managing third-party IT suppliers. This will show that you understand the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Client Service Manager.
How to prepare for a job interview at Greenfield I T Recruitment
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you interacted directly with clients. Discuss specific examples of how you managed client expectations and delivered exceptional service, as this is crucial for the Senior IT Client Service Manager position.
✨Demonstrate Your Understanding of ITIL
Since the role requires knowledge of ITIL V3, be prepared to discuss your experience with ITIL frameworks. Share any relevant certifications or training you've completed, and explain how you've applied ITIL principles in your past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios from your past experiences where you successfully resolved issues or improved service delivery, showcasing your proactive approach.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently during the interview. Remember to listen actively and engage with the interviewer, demonstrating your interpersonal skills.
