Head of Energy & Complex Risk Claims

At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, supported by effective strategies, superior products, and industry leaders working in a collaborative environment to achieve this goal.

Our success is driven by a strong culture where people are encouraged to be present, bold, and curious, enabling them to reach their individual goals.

The Head of Energy and Complex Risk Claims plays a vital role in our growing Specialty, Property & Casualty London Market portfolio. This position oversees a diverse and complex claims portfolio across various classes including casualty, energy, marine liability, space, marine war, aviation (war and hull), political risks & credit, political violence & terrorism, product recall, and XoL classes. The role involves managing and developing a leading market team, ensuring a consistent, proactive, and diligent approach to claims management, adherence to guidelines, best practices, and regulatory requirements. It also includes working with Claims & Underwriting leadership to define strategic direction, providing insights on claims trends, and fostering a culture of diligence, curiosity, positivity, and inclusion.

Responsibilities

• Manage and provide proactive claim-handling guidance to team members regarding investigation, assessment, reserving, expense/vendor management, and settlement, in line with claims guidelines and best practices.
• Monitor and oversee strategies on high exposure, litigated, coverage, and complex claims to ensure optimal outcomes and timely escalation.
• Ensure the accuracy of financials related to claims and classes within your responsibility.
• Conduct regular file reviews, participate in audits, and manage the team to ensure compliance with guidelines, regulations, and protocols.
• Identify training needs and operational issues, proposing improvements to Claims leadership.
• Present key claim issues, large or complex claims, trends, and product improvement suggestions to stakeholders.
• Build strong relationships with internal and external partners to enhance business through meetings, thought leadership, and service excellence.
• Assist with delegation and support International Distribution Companies as needed.
• Promote a culture of positivity, inclusion, and continuous improvement to maximize employee engagement.
• Mentor and develop colleagues, providing opportunities for growth and full potential realization.
• Drive good conduct practices to deliver optimal outcomes for customers and policyholders.
• Understand escalation procedures and responsibilities related to conduct risk strategies and governance bodies.

Knowledge and Skills

• Proven claims handling experience within relevant business classes.
• Strong understanding of insurance principles, legal frameworks, FCA and Lloyd's regulations.
• Familiarity with company procedures and organizational structure.
• Commitment to ongoing learning and development.
• Ability to identify risks and report significant changes effectively.
• University degree and/or relevant professional qualifications.

If your experience does not align perfectly with all requirements, we still encourage you to apply. You might be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, we foster innovation and resilience through diversity, equity, and inclusion. We aim to build a workforce that reflects a wide range of backgrounds, identities, and experiences, and to create an inclusive environment where everyone can succeed.

Candidates can request reasonable adjustments at any stage of the recruitment process by contacting our Talent Acquisition team.

Sustainability & ESG

Our approach to ESG focuses on seizing business opportunities and fostering an inclusive, sustainable work environment. We support local initiatives and offer volunteering opportunities to our colleagues.

Learn more about our sustainability efforts and how you can impact at Munich Re.