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- Tasks: Provide top-notch customer service and handle admin tasks for a luxury housebuilder.
- Company: Join a leading brand in the luxury homebuilding industry, known for quality and excellence.
- Benefits: Enjoy a fixed-term role with potential for growth and valuable experience in customer service.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Must have admin experience, strong communication skills, and be proficient in MS Office.
- Other info: This is a temporary role based in Falkirk, perfect for those looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced Customer Service Administrator seeking a new role with a luxury housebuilder? We are working with one of the leading brands in the industry as they invest in their customer service team based in Falkirk on a fixed term basis for a period of around 3 months. The core objective of this Customer Service Administrator role is to deliver high-quality aftercare and service to customers and providing an excellent administration service to the department.
Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:
- Handling telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing post and taking ownership of any administration of customer enquiries received.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer service manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer service manager.
- Ensuring registration of all homes on the day of legal completion.
- Booking meeting rooms as required and arranging refreshments for meetings.
To be successful in this role we are looking for individuals with:
- Administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
Are you keen to learn more? Reach out to Samantha today to explore how this role could work for you.
Contact Detail:
Pettigrew Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the luxury housebuilding industry. Understanding the specific challenges and expectations in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-play scenarios where you manage difficult customer interactions can prepare you for real-life situations and show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Get comfortable with MS Office, particularly Excel and Word, as these tools are essential for the administrative tasks outlined in the job description. Consider taking a quick online course or tutorial to brush up on any skills you might need.
✨Tip Number 4
Network with professionals in the customer service field, especially those who work in similar roles. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and customer service skills. Use keywords from the job description, such as 'attention to detail' and 'strong communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that relate to handling customer queries and administration tasks, and explain how you can contribute to their team.
Showcase Your IT Skills: Since proficiency in MS Office packages is essential, consider including examples of how you've used these tools in previous roles. Highlight any experience with spreadsheets or report generation to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pettigrew Recruitment Group
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific tasks you've handled, such as managing diaries or producing reports, as these are key responsibilities in the role.
✨Demonstrate Strong Communication
Since the role involves handling telephone queries and building relationships with clients, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved customer issues or communicated effectively with team members.
✨Prepare for Complaint Handling Scenarios
Anticipate questions related to complaint handling. Think of a time when you dealt with a difficult customer and how you managed to turn the situation around. This will show your ability to maintain professionalism under pressure.
✨Familiarise Yourself with MS Office
As proficiency in MS Office is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in creating documents or managing data.
