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- Tasks: Welcome residents, assist with transport, and ensure a top-notch service experience.
- Company: Join Lodha Developers, a leading luxury residential developer expanding in London.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team delivering exceptional service in a prestigious setting.
- Qualifications: 5 years in luxury management, a valid UK driving licence, and a flair for customer service.
- Other info: Experience in luxury hotels or residential openings is a plus; additional languages are beneficial.
The predicted salary is between 30000 - 42000 £ per year.
Location: Holland Park Gate, 261 Kensington High St, W8 6NB
Reporting to: Head Concierge/Resident Operations Manager
Core Hours: 8.30am - 5.30pm depending on business needs (5 ON 2 OFF)
As often being the first and last contact, the Residence Doorman & Driver will always be at the forefront of residents' service, giving a genuine and warm welcome, memorable engagement and exceeding expectations with the highest standards of service and hospitality.
Key Responsibilities- Ensure complete resident satisfaction by providing information and services that always meet a 5 star+ experience through warm engagement, respect, discretion and efficiency.
- Recognize, greet and farewell all residents in a friendly and warm manner using their names when known.
- Open cars/taxis doors and assist residents, their guests and potential customers as required, paying extra attention to the most vulnerable.
- Assist residents if needed with light tasks, collection & delivery duties.
- Manage and control the Main Entrance Court, entrance from High Street Kensington and immediate perimeter to ensure it maintains an immaculate appearance.
- Monitor and manage all vehicles and direct accordingly.
- Deal with any resident queries and complaints in an efficient manner ensuring a positive outcome. Escalate to your supervisor/manager if required.
- Check arrival and departure reports for all visitors to anticipate and satisfy needs.
- Handle any residence and visitor enquiries or contact the correct person on residents' behalf.
- Control all vehicle parking in the entrance and monitor safety around the car stacker system.
- When available and as directed, drive the residents' house car and safely deliver all residents to their destination or collect.
- Handle operational or residents' requests for external pick up/collections/drop off as required.
- Maintain and monitor security aspects and raise the alarm/call for assistance if required.
- Ensure all information provided to residences and colleagues is accurate and updated as appropriate.
- Deliver the required level of service in order to meet and exceed residence owner and visitors' expectations.
- Give and receive handover information at the end of shifts to ensure effective communication for the benefit of residences and colleagues.
- Ensure the safety of pass keys, car keys and keys for operations.
- Carry out ad hoc reasonable requests as directed by your manager.
- Manage projects and any other reasonable duties as required.
- Attend all H&S and fire trainings as directed by your Manager in order to be fully compliant with H&S and fire legal requirements.
- Be fully conversant with the fire policy and fire panel and what actions to take in case of an activation. Attend statutory trainings when required.
- Report all accidents, near misses and hazards to your manager/supervisor to ensure they are dealt with to prevent any injury.
- Comply with safe working practices as laid down under the Health and Safety at Work Act 1974 and the Companies health and safety policies.
- Report any defects in the building, plant or equipment according to procedures.
- Ensure any accidents to colleagues, residents or visitors are reported in accordance with procedures.
- Significant knowledge of London to assist both residences and colleagues.
- Excellent communication skills both written and verbal.
- Professional appearance and presentation.
- Highly organized with great attention to detail.
- Quality driven with a passion for excellence.
- Conscientious with a positive attitude.
- Ability to deliver high standards of customer service which is personalized, confident and calm.
- Can commit to flexible working hours to meet the demands of a 24 hours operation.
- Ability to work as part of a dedicated and passionate team.
- Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a team player.
- 5 years of relevant experience within luxury community management or luxury hotel management, during which the candidate has demonstrated success and advancement.
- A full, valid UK driving licence and minimum of 25 years of age due to insurance restrictions of the residents' house car and valet service.
- Prior hotel or luxury residential opening experience would be an advantage.
- Additional languages would be beneficial.
- First Aid Certificate.
Residence Doorman & Driver employer: Lodha UK Group
Contact Detail:
Lodha UK Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Doorman & Driver
✨Tip Number 1
Familiarise yourself with the local area, especially Holland Park and Kensington High Street. Knowing the best routes and local landmarks will not only help you in your role but also impress during the interview.
✨Tip Number 2
Practice your communication skills, particularly in a customer service context. Role-play scenarios where you greet residents or handle complaints to demonstrate your ability to provide a warm and professional service.
✨Tip Number 3
Showcase your organisational skills by preparing for potential questions about managing multiple tasks. Think of examples from your past experience where you successfully balanced various responsibilities while maintaining high service standards.
✨Tip Number 4
Highlight any previous experience in luxury environments, as this is crucial for the role. Be ready to discuss how you contributed to creating a five-star experience in your past positions.
We think you need these skills to ace Residence Doorman & Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury community management or hotel management. Emphasise any roles where you provided exceptional customer service, as this is crucial for the Residence Doorman & Driver position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for residents. Mention specific examples from your past roles that demonstrate your skills in communication and service delivery.
Highlight Relevant Qualifications: If you have a First Aid Certificate or additional language skills, be sure to mention these in your application. These qualifications can set you apart from other candidates and show your commitment to safety and service.
Showcase Your Knowledge of London: Since significant knowledge of London is required, include any relevant experience or familiarity with the area in your application. This could be previous roles where you navigated the city or assisted residents with local information.
How to prepare for a job interview at Lodha UK Group
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Residence Doorman & Driver. Understand the importance of providing a 5-star experience and how to engage warmly with residents. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively handled resident queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Knowledge of London
Having significant knowledge of London is crucial for this position. Be ready to discuss your familiarity with the area and how it can benefit residents. Mention any specific routes or landmarks that you know well.
✨Exude Professionalism and Presentation
Your appearance and presentation matter greatly in this role. Dress smartly for the interview and convey a professional attitude. This will reflect your understanding of the high standards expected in luxury community management.
