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- Tasks: Manage key pharmaceutical client relationships and ensure compliance for successful events.
- Company: Join a fast-growing, market-leading event production business focused on healthcare.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Be part of a dynamic team, enhancing client satisfaction and making an impact in healthcare events.
- Qualifications: Account management experience in events is essential; project management skills are a plus.
- Other info: Ideal for those passionate about client relations and the healthcare sector.
The predicted salary is between 28000 - 32000 £ per year.
We have a fantastic new opportunity for an experienced Customer Success Executive/ Key Account Manager who is passionate about events and developing strong relationships with key clients. You would be joining an established, market-leading and fast-growing event and exhibition production business to help them manage clients and deliver services through seamless project management in order to help their pharmaceutical focused events succeed.
The successful candidate will support the sales and marketing teams, focusing on their top pharmaceutical clients.
What will this role include?
- Managing top pharmaceutical client relationships and ensuring compliance.
- Team Collaboration - working with sales and marketing for seamless service delivery.
- Assisting clients with paperwork to ensure timely payment and regulatory adherence.
- Overseeing approval of artwork and materials, ensuring compliance.
- Communicating client needs and feedback to internal teams.
- Keeping up to date with industry regulations for proactive support.
- Addressing inquiries and concerns promptly.
- Collaborating with client legal and finance teams on MSAs.
- Enhancing client satisfaction and retention with the Head of Pharmaceutical Accounts.
- Providing compliance guidance, support, training, and updated materials.
- Working with Compliance Hub for compliance support.
The ideal candidate will have/ be:
- Must have account management experience within events
- Experienced Project Manager
- Effective Communicator: Engage well with individuals at all levels.
- Organized and Detail-Oriented: Manage multiple tasks efficiently.
- Client Relationship Builder: Foster strong client relationships and offer support.
- Customer-Focused: Thrive in roles involving direct client interaction.
- Flexible and Adaptable: Meet evolving client and organizational needs.
- Relevant Experience: Preferred but not required in compliance or healthcare/pharmaceutical sectors.
This is a brilliant opportunity to develop your skills as part of a dynamic, growing company. So if you think you fit the above criteria and you’re ready to take the next step in your career, make sure to get in touch with us now for more info!
Customer Success Executive - B2B Healthcare Events employer: SAVVY MEDIA
Contact Detail:
SAVVY MEDIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - B2B Healthcare Events
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and its regulations. Understanding compliance requirements will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the events and healthcare sectors. Attend relevant events or webinars to connect with potential colleagues and gain insights into the industry, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in project management and client satisfaction will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by engaging with us on social media or through our website. Commenting on posts or sharing relevant content can help you stand out and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Success Executive - B2B Healthcare Events
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and project management, especially within the events sector. Use specific examples that demonstrate your ability to build client relationships and manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the healthcare events industry and explain why you are a great fit for the role. Mention your experience with compliance and how it aligns with the company's needs.
Showcase Communication Skills: Since effective communication is key for this role, consider including examples of how you've successfully engaged with clients or collaborated with teams in previous positions. This will demonstrate your ability to thrive in a client-focused environment.
Highlight Adaptability: The job requires flexibility and adaptability. Share instances where you've successfully navigated changing client needs or organisational demands, showcasing your problem-solving skills and resilience.
How to prepare for a job interview at SAVVY MEDIA
✨Showcase Your Account Management Experience
Be prepared to discuss your previous experience in account management, especially within the events sector. Highlight specific examples where you successfully managed client relationships and delivered results.
✨Demonstrate Effective Communication Skills
Since this role requires engaging with individuals at all levels, practice articulating your thoughts clearly. Prepare to share instances where your communication skills helped resolve issues or enhance client satisfaction.
✨Emphasise Your Organisational Skills
The ability to manage multiple tasks efficiently is crucial. Bring examples of how you've successfully juggled various responsibilities in past roles, particularly in project management settings.
✨Familiarise Yourself with Industry Regulations
Understanding compliance and regulatory requirements in the healthcare sector can set you apart. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your role.
