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- Tasks: Monitor supplier performance and ensure top-notch service delivery.
- Company: AO is the UK's trusted electrical retailer, passionate about great service.
- Benefits: Enjoy 25 days holiday, staff discounts, free breakfast, and enhanced family leave.
- Why this job: Join a collaborative culture that values your ideas and fosters growth.
- Qualifications: Attention to detail, quick learner, adaptable, and a team player.
- Other info: Work onsite in Bolton, 5 days a week, for a creative environment.
The predicted salary is between 28800 - 43200 £ per year.
About The Role: At AO, we’re passionate about great service, not only to our customers but also our suppliers and stakeholders! As a Manufacturer Quality Analyst, you’ll be at the heart of making sure our suppliers are delivering top-notch service. You’ll keep a close eye on supplier performance (including spotting any faulty appliances), listen in on calls to see how both suppliers and our agents are doing, and stay up to date with any changes to manufacturer SLAs and our own internal processes. Communication is key—you’ll be sharing results with teams across the business, feeding back to suppliers and agents, and working together to improve where needed. You’ll also be the go-to contact for any escalations from the contact centre, support supplier performance reviews with useful insights, and lend a hand with day-to-day admin tasks.
Here’s What You Can Expect To Be Doing:
- Monitoring the quality of supplier performance
- Listening to manufacturer related calls to understand supplier and agent performance
- Keep up to date with changes in manufacturer SLA & AO process requirements
- Responsible for communicating results internally and to feeding back to suppliers & agents, gaining buy in and working together to move forwards
- Liaise with other departments within AO to communicate out processes and change as and when required.
- Be a contact regarding any escalated issues
A Few Things About You:
- A keen eye for detail, always spotting the finer points
- Quick to learn and retain new information
- Adaptable to new analytical tasks and projects
- Collaborative team player, assisting with root cause analysis
A Bit About Us: When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits: Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- 25 days holiday - earn more days the longer you’re with us, with the option to buy more too!
- Carry any leftover annual leave into the next holiday year
- Staff discount at ao.com & discounted gym offers
- Free on-site breakfast
- Enhanced Maternity, Paternity and Adoption Packages
- 2x fully paid charity days a year
- Internal first approach to recruitment - you get first dibs on any new jobs across the business
Manufacturer Quality Analyst in Bolton employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manufacturer Quality Analyst in Bolton
✨Tip Number 1
Familiarise yourself with AO's values and culture. Understanding what drives the company will help you align your communication style and approach during interviews, showcasing how you can contribute to their collaborative environment.
✨Tip Number 2
Brush up on your analytical skills, particularly in monitoring supplier performance. Being able to discuss specific examples of how you've successfully analysed data or improved processes in previous roles will demonstrate your capability for this position.
✨Tip Number 3
Prepare to discuss your experience with communication and collaboration. Since the role involves liaising with various teams and suppliers, having concrete examples of how you've effectively communicated results or resolved issues will set you apart.
✨Tip Number 4
Stay updated on industry trends related to appliances and electricals. Showing that you have a keen interest in the sector and are aware of current challenges or innovations can give you an edge in discussions during the interview process.
We think you need these skills to ace Manufacturer Quality Analyst in Bolton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Manufacturer Quality Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or projects where you monitored quality, analysed performance, or communicated results effectively. Use specific examples to demonstrate your keen eye for detail and collaborative nature.
Showcase Communication Skills: Since communication is crucial for this role, make sure to illustrate your ability to convey information clearly. Mention any experience you have in liaising with different teams or stakeholders, and how you’ve successfully managed escalations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at AO.com
✨Show Your Attention to Detail
As a Manufacturer Quality Analyst, having a keen eye for detail is crucial. During the interview, provide examples of how you've successfully identified issues in past roles or projects. This will demonstrate your ability to spot the finer points that matter.
✨Demonstrate Your Communication Skills
Since communication is key in this role, be prepared to discuss how you've effectively communicated results and feedback in previous positions. Highlight any experiences where you collaborated with teams or liaised with suppliers to improve performance.
✨Be Ready to Discuss Adaptability
The job requires adaptability to new analytical tasks and projects. Share instances where you've quickly learned new processes or adapted to changes in your work environment. This will show that you're flexible and can handle the dynamic nature of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding escalated issues. Think of scenarios where you've had to analyse root causes and come up with solutions. This will help you illustrate your analytical thinking and collaborative approach.
