Volkswagen Parts Advisor in Worcester
Volkswagen Parts Advisor in Worcester

Volkswagen Parts Advisor in Worcester

Worcester Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as a Parts Advisor, assisting customers and managing parts supply.
  • Company: Listers Group is a leading family-owned motor retailer in the UK since 1979.
  • Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and free parking.
  • Why this job: Be part of a dynamic team with opportunities for growth in a prestigious brand.
  • Qualifications: Experience in parts advising is preferred, but passion and willingness to learn are key.
  • Other info: Work Monday to Friday with occasional Saturdays; great for those who thrive in fast-paced environments.

The predicted salary is between 24000 - 36000 £ per year.

We are recruiting for a Parts Advisor to join our Volkswagen Dealership in Worcester. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent Basic Salary with an OTE of up to £31,500 plus benefits.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying VW parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers VW.

Role and Responsibilities

  • The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
  • You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
  • Through in-bound and out-bound telephone enquiries, walk-in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
  • Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
  • Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
  • You’ll develop knowledge of our premium VW products to understand the purpose of vehicle parts and how they function.

About you

  • We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
  • However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
  • The ability to quickly establish and build rapport with our customers.
  • You should be proactive; sales driven and maintain an outstanding level of customer service.
  • You must have excellent communication & organisational skills while working well in a fast-paced environment.
  • A professional individual who is able to work towards tight deadlines.

What we offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Free Parking / On-site Parking
  • Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.

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Contact Detail:

Listers Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Volkswagen Parts Advisor in Worcester

✨Tip Number 1

Familiarise yourself with Volkswagen's product range and parts. Understanding the specifics of VW vehicles will not only boost your confidence but also impress potential employers during conversations.

✨Tip Number 2

Network with current or former Parts Advisors in the automotive industry. They can provide insights into the role and may even refer you to opportunities within their networks, increasing your chances of landing the job.

✨Tip Number 3

Prepare for customer interaction scenarios. Since the role involves a lot of customer service, practice how you would handle various customer inquiries and complaints to demonstrate your communication skills.

✨Tip Number 4

Showcase your organisational skills by discussing how you manage multiple tasks effectively. Being able to juggle responsibilities like stock management and customer service is crucial for this position.

We think you need these skills to ace Volkswagen Parts Advisor in Worcester

Customer Service Skills
Product Knowledge of Automotive Parts
Communication Skills
Organisational Skills
Sales Driven
Attention to Detail
Ability to Build Rapport
Time Management
Problem-Solving Skills
Experience in a Dealership Environment
Proactive Attitude
Ability to Work Under Pressure
Knowledge of Warranty Claims Processing
Teamwork Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor or in a similar role. Emphasise your customer service skills and any knowledge of VW products to align with the job requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to work with Volkswagen. Mention specific experiences that demonstrate your ability to provide exceptional customer service.

Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and sales drive. Provide examples of how you've successfully built rapport with customers in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Listers

✨Know Your VW Parts

Familiarise yourself with Volkswagen parts and their functions. Being able to discuss specific parts and their applications will demonstrate your knowledge and passion for the brand, which is crucial for a Parts Advisor role.

✨Showcase Customer Service Skills

Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting your ability to build rapport and handle inquiries effectively will show that you can thrive in a customer-facing position.

✨Demonstrate Organisational Skills

Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Mention any tools or methods you use to stay organised, as this is key for handling multiple enquiries and orders.

✨Ask Insightful Questions

Prepare thoughtful questions about the dealership and its operations. This shows your genuine interest in the role and helps you understand how you can contribute to the team and grow within the company.

Volkswagen Parts Advisor in Worcester
Listers
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  • Volkswagen Parts Advisor in Worcester

    Worcester
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-06-05

  • L

    Listers

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