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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic retail setting.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
- You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Assistant in Bath employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Bath
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Assistant role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which are essential aspects of the job.
✨Tip Number 3
Showcase your flexibility and resilience by preparing examples from past experiences where you've adapted to changing situations or met performance goals. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2 and think about how your values align with theirs. Being able to articulate this during your interactions can set you apart as a candidate who truly fits into their collaborative team spirit.
We think you need these skills to ace Retail Assistant in Bath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Assistant. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the company. Mention specific examples of how you’ve provided excellent customer service in the past and how you can contribute to the team.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with Virgin Media O2's focus on meaningful interactions.
✨Demonstrate Your Knowledge of Technology
Since a genuine interest in technology is a must-have, prepare to discuss how technology can enhance customer experiences. Familiarise yourself with Virgin Media O2's products and services so you can confidently showcase your knowledge during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved customer issues or adapted to changing demands, as this will highlight your resilience and flexibility.
✨Emphasise Team Spirit
As teamwork is crucial in a retail environment, be ready to share examples of how you've collaborated with others in previous roles. Highlight your proactive attitude and willingness to support your colleagues, which will resonate well with the company's collaborative culture.
