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- Tasks: Lead customer onboarding and support their journey to Net Zero.
- Company: Join a climate tech start-up making a real impact in sustainability.
- Benefits: Enjoy a competitive salary and flexible work arrangements in a dynamic team.
- Why this job: Be a trusted partner for clients while driving meaningful change in the environment.
- Qualifications: 1-2 years in a net zero role; degree or equivalent experience in sustainability required.
- Other info: Work in Bath, averaging 3 days in the office with a small, collaborative team.
The predicted salary is between 35000 - 40000 £ per year.
About Blkbox.ai:
Blkbox.ai is a trailblazer in ad tech, revolutionizing the way brands connect with their audiences. Our AI-driven platform leverages cutting-edge technology to rapidly identify and optimize high-performing ads with precision and speed. Powered by a team of ex-Meta experts and advanced Large Language Model (LLM) technology, we are transforming digital marketing. As we continue to grow, we are looking for a dynamic and results-oriented Customer Success Manager to ensure our clients maximize the value of our platform.
Job Overview:
As a Customer Success Manager at Blkbox.ai, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our AI-powered ad tech platform. You will play a critical role in building strong relationships, driving customer satisfaction, and ensuring successful platform adoption. Your goal will be to ensure clients maximize their ROI by leveraging the full potential of our technology, helping them navigate the ever-evolving digital marketing landscape.
This is a key role that combines strategy, communication, and technical expertise to ensure our clients thrive, making you an integral part of their ongoing success with Blkbox.ai.
Key Responsibilities:1. Client Relationship Management:
- Build and maintain strong, long-lasting relationships with clients, serving as their main point of contact for all platform-related needs.
- Act as a trusted advisor, understanding client goals and objectives, and aligning them with the capabilities of the Blkbox.ai platform.
- Drive customer satisfaction and engagement through regular touchpoints, check-ins, and strategic conversations to ensure clients are fully utilizing our technology to achieve their business goals.
- Advocate for clients within Blkbox.ai, collaborating closely with internal teams to address client feedback, troubleshoot issues, and implement solutions.
2. Onboarding & Platform Adoption:
- Lead the onboarding process for new clients, ensuring they understand the platform’s features and functionality, and helping them set up their accounts for success.
- Develop customized success plans for clients, outlining key milestones, goals, and success metrics tailored to their business needs.
- Provide product demonstrations, training, and best practice consultations to ensure smooth platform adoption and empower clients to maximize their ROI.
3. Retention & Growth:
- Proactively monitor client usage, performance, and overall satisfaction with the platform to identify potential risks and opportunities for improvement.
- Develop strategies to drive client retention, engagement, and renewal rates by addressing challenges, recommending solutions, and demonstrating the value of the Blkbox.ai platform.
- Identify and capitalize on opportunities to grow client accounts through upselling and cross-selling additional features and services.
- Collaborate with sales and product teams to identify expansion opportunities within existing client accounts and provide input on customer needs for future product development.
4. Data-Driven Insights & Reporting:
- Analyze client performance data to provide actionable insights and recommendations that improve their advertising strategies and outcomes.
- Generate and deliver regular reports to clients, highlighting key performance metrics, trends, and areas for optimization.
- Work closely with the product and engineering teams to relay client feedback, helping shape the future of the Blkbox.ai platform based on user needs and preferences.
5. Client Advocacy & Problem Resolution:
- Act as the voice of the customer within Blkbox.ai, advocating for their needs and ensuring their concerns are addressed in a timely manner.
- Coordinate with support and technical teams to resolve client issues, ensuring swift and effective solutions are implemented.
- Implement strategies to handle challenging situations and conflicts, turning potential churn into renewed customer loyalty.
Key Qualifications:
- Experience: 2+ years of experience in customer success, account management, or client-facing roles, ideally within SaaS, ad tech, or digital marketing.
- Industry Knowledge: Strong understanding of digital marketing, ad tech, and AI-driven platforms, with the ability to translate technical concepts into business value for clients. Knowledge on Meta and ads ecosystem & campaign management
- Customer Focus: Demonstrated ability to build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Strategic Thinking: Proven track record of developing and executing strategies to drive client success, retention, and account growth.
- Communication Skills: Exceptional interpersonal and communication skills, both written and verbal, with the ability to present complex information clearly to clients at all levels.
- Analytical Ability: Strong analytical skills, with the ability to analyze client data, identify trends, and provide actionable recommendations.
- Problem Solving: Proactive, solution-oriented mindset with the ability to troubleshoot client challenges and deliver swift resolutions.
- Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.
Customer Success Lead employer: BLKBOX.ai
Contact Detail:
BLKBOX.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Familiarize yourself with the GHG Protocol and be prepared to discuss how you've applied it in your previous roles. This will show that you have the necessary expertise in carbon footprinting, which is crucial for the Customer Success Lead position.
✨Tip Number 2
Highlight any experience you have in onboarding clients or managing customer relationships. Be ready to share specific examples of how you've helped clients achieve their sustainability goals, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 3
Demonstrate your ability to work collaboratively with different teams, especially Sales and Product. Think of instances where you've successfully partnered with other departments to enhance customer experiences, as this is a key aspect of the job.
✨Tip Number 4
Prepare to discuss your approach to anticipating customer challenges and how you've developed strategies to mitigate risks. This proactive mindset is essential for ensuring customer success and reducing churn.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sustainability and customer success. Emphasize any roles where you've helped clients with carbon footprinting or net zero strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for climate technology and how your background aligns with the company's mission. Mention specific examples of how you've driven customer success in previous roles.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've used these skills to support clients or improve processes.
Research the Company: Familiarize yourself with the climate technology start-up's goals and values. Understanding their approach to sustainability will help you tailor your application and demonstrate your genuine interest.
How to prepare for a job interview at BLKBOX.ai
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability and climate technology. Share specific examples of how you've contributed to net zero strategies or carbon footprinting in your previous roles.
✨Demonstrate Your Customer Success Experience
Prepare to discuss your past experiences in customer success, particularly how you've helped clients achieve their goals. Highlight any successful onboarding processes or customer lifecycle management strategies you've implemented.
✨Be Ready to Discuss Challenges
Think about potential challenges customers might face on their journey to net zero and be prepared to discuss how you would proactively address these issues. This shows your problem-solving skills and foresight.
✨Collaborate with the Team
Since this role involves working closely with sales and product teams, be ready to talk about your experience collaborating across departments. Share examples of how you've worked with others to enhance customer experiences.
