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- Tasks: Manage high call volumes and negotiate debt solutions with customers.
- Company: Join a leading Debt Collection Agency expanding its dynamic call centre team.
- Benefits: Enjoy uncapped commission, flexible lunch options, life insurance, and 5 weeks holiday.
- Why this job: Make a real impact by helping customers while developing your negotiation skills in a supportive environment.
- Qualifications: Must have 12-18 months call centre experience and no unspent criminal convictions.
- Other info: Rotating shifts available; apply now to seize this amazing opportunity!
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you!
Hours/Shift Pattern: 8.00am-5pm, 9.00am-6pm and 11.00am-8pm rotating shifts. If you opt for a 30 min lunch you would start 30 mins later unless on an early shift.
Benefits:
- Uncapped monthly commission.
- Option of 30min or 60 min lunch agreed when you start.
- Life Insurance.
- Pension Contributions of 3% after 3 months.
- 5 weeks holiday (they do have Xmas shut down).
Our client is a leading Debt Collection Agency and they are looking to expand their call centre team! They are looking for someone who has experience working within a busy call centre taking around 100 calls per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that is held with their utility company and your main goal is to satisfy as much debt as possible. You will be speaking with vulnerable customers quite often so you will need to have excellent negotiation skills and have the ability to show empathy.
You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJs or IVAs. Apply today to avoid missing out on this phenomenal opportunity!
Collections Agent employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to ethical practices in the role.
✨Tip Number 2
Practice your negotiation skills by role-playing different scenarios. This will prepare you for the types of conversations you'll have with customers, especially those who may be vulnerable or distressed.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Collections Agent.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in a busy call centre. Detail the number of calls you managed daily and any specific achievements or targets you met during your time there.
Showcase Your Skills: Focus on your negotiation skills and ability to empathise with customers, especially vulnerable ones. Provide examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the posting, such as 'debt collection', 'call volume', and 'customer satisfaction' to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're a great fit for the Collections Agent role. Mention your passion for helping customers and your understanding of the challenges they may face.
How to prepare for a job interview at Made Employment Ltd
✨Showcase Your Call Centre Experience
Make sure to highlight your previous experience in a busy call centre. Discuss specific examples of how you managed high call volumes and any metrics that demonstrate your success, such as call resolution rates or customer satisfaction scores.
✨Demonstrate Empathy and Negotiation Skills
Since you'll be dealing with vulnerable customers, it's crucial to convey your ability to empathise and negotiate effectively. Prepare scenarios where you've successfully handled difficult conversations and turned them into positive outcomes.
✨Understand the Company and Its Values
Research the debt collection agency and understand its mission and values. Be ready to discuss how your personal values align with theirs, and why you're passionate about working in this field.
✨Prepare for Common Interview Questions
Anticipate questions related to handling stress, managing difficult customers, and your approach to achieving targets. Practising your responses will help you feel more confident during the interview.
