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For Companies At a Glance
- Tasks: Manage client relationships and drive revenue growth through upselling services.
- Company: Join a dynamic FM company located near Old Street Station in London.
- Benefits: Enjoy a competitive salary of £33,000-£35,000 plus a 10% annual bonus.
- Why this job: Be part of a collaborative team focused on client satisfaction and service excellence.
- Qualifications: Strong communication skills and experience in the cleaning or facilities management industry preferred.
- Other info: Bilingual candidates (English-Spanish) are a plus, but not essential.
The predicted salary is between 26400 - 28000 £ per year.
I am working with a FM company, based just a few minutes walk away from Old Street Station in the heart of London. They are seeking a new Partnerships Manager on a permanent basis, reporting into the Sales & Marketing Director.
The main purpose of this position will be to maintain positive client relationships, driving revenue, and margin growth through upselling and cross selling. You will be working closely with the operations team, providing a seamless approach, prioritising the clients needs.
Salary: £33,000-£35,000 DOE with an annual 10% bonus
Key Responsibilities:
- Ensure the Renewal process is proactively delivered for each client including the review of costings and any contract amendments prior to final sign off.
- Working closely with the Head of Business Development to develop and maintain lines of communication between the client and BFM at the point of mobilisation of the contract, ensuring a seamless handover from Business Development to Sales Management.
- Seek out growth opportunities for each client where possible, through the introduction of services such as window cleaning, deep cleans, washroom services, consumables etc, which will provide additional revenue streams for BFM.
- Identify, resolve and manage client issues and concerns in a timely manner.
- Attend client sites as and when required.
About you:
- Excellent verbal and writing communication skills (Bilingual, English - Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners and employees (language skills not essential).
- Organisational and time management skills.
- Track record in the Cleaning Industry would be preferred.
- An ability to prioritize workload and solve problems having always customer focus at heart.
- Experience of managing multiple cleaning contracts including retail, offices, F&B, venues.
- Proven experience in a similar role within the cleaning or facilities management industry.
- Exceptional organisational skills with the ability to manage a portfolio of c.80 clients.
- Client focused, with strong communication, collaboration and negotiation skills and the ability to manage multiple stakeholders across differing contracts and sites.
- Proficient in MS Office programmes.
Partnerships Manager employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Manager
✨Tip Number 1
Network with professionals in the cleaning and facilities management industry. Attend industry events or join relevant online forums to connect with potential colleagues and clients. This can help you gain insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in facilities management. Being knowledgeable about innovative solutions can set you apart during interviews and show your commitment to driving revenue growth through upselling and cross-selling.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to prioritise client needs, as these are crucial for the Partnerships Manager role.
✨Tip Number 4
Research the company thoroughly, including their services and client base. Understanding their operations will allow you to tailor your conversations and demonstrate how you can contribute to their success right from the start.
We think you need these skills to ace Partnerships Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and the cleaning or facilities management industry. Emphasise your organisational skills and any previous roles where you successfully managed multiple contracts.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the key responsibilities of the Partnerships Manager role. Mention your ability to drive revenue through upselling and cross-selling, and provide examples of how you've maintained positive client relationships in the past.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including specific examples of how you've effectively engaged and influenced clients or stakeholders. If you have bilingual skills, highlight them as they could be an asset.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism. A polished application reflects your attention to detail, which is vital for the role.
How to prepare for a job interview at LJ Recruitment
✨Showcase Your Communication Skills
As a Partnerships Manager, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might want to share examples of how you've effectively engaged with clients or resolved issues in the past.
✨Highlight Your Organisational Abilities
With a portfolio of around 80 clients, organisational skills are crucial. Discuss your methods for managing multiple contracts and prioritising tasks. Consider mentioning any tools or techniques you use to stay organised and efficient.
✨Demonstrate Client Focus
The role requires a strong customer focus. Prepare to discuss specific instances where you've gone above and beyond for a client or successfully identified growth opportunities. This will show your commitment to client satisfaction and revenue growth.
✨Familiarise Yourself with the Industry
Having a background in the cleaning or facilities management industry is preferred. Brush up on industry trends and challenges, and be ready to discuss how your experience aligns with the company's goals and how you can contribute to their success.
