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For Companies At a Glance
- Tasks: Join our team to vet members and support our vibrant community of architects and designers.
- Company: Material Bank is the leading material marketplace revolutionizing the architecture and design industry.
- Benefits: Enjoy a competitive package, hybrid work options, and a fun, inclusive workplace culture.
- Why this job: Make a real impact while growing your career in a fast-paced, innovative environment.
- Qualifications: 2+ years in tech and customer service; excellent communication skills; multi-language fluency is a plus.
- Other info: Flexible shifts and opportunities for creative growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Member Vetting & Support Associate
Full-time position
Material Bank Europe, London
We’re hiring a Member Vetting & Support Associate for Material Bank’s growing European business. Reporting to the Head of Member Services in Europe, this is a fast-paced, detail-oriented role that requires candidates to work in a team environment and support our growing community. You\’ll play a critical part in keeping our process efficient and timely—and will gain a huge insight into Material Bank’s member community of Architects & Designers. A willingness to roll-up your sleeves, jump right in, and take ownership will make a huge impact.
What you’ll do:
- Qualify inbound membership applications based on established criteria
- Provide exceptional customer support to our existing members across multiple channels (chat, email, phone)
- Maintain accurate records and documentation with attention to detail
- Communicate with applicants and members in a professional, patient, and friendly manner
- Manage member accounts with empathy and efficiency
- Collaborate and communicate effectively across teams
- Analyse and manipulate data to identify trends, patterns, and priorities
- Identify member needs and help members use specific features of the platform
- Research and troubleshoot to determine appropriate solutions for members, proactively setting follow-ups to ensure resolution
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Build sustainable relationships of trust through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Assess risks and issues, alerting management when needed
- Determine and implement process improvement
What you’ll bring
- 2+ years of experience working in a technology-first environment
- 2+ years of customer service experience
- Excellent communication skills (written, verbal, and listening)
- Fluency in multiple European languages a plus
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Ability to pivot, perform and deliver around tight deadlines
- Ability to work effectively, both independently and as part of a team
- Ability to adapt to change with the business needs of the company
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our customers
- Flexibility in shift schedule as required
- Architecture & Design industry experience preferred
- Membership qualification experience a plus
- Content management experience a plus
- Gated website experience a plus
Material Bank Leadership Principles:
- Speed Matters
- Good Judgment
- Dive Deep
- Simplify
- Think Big
- Team Player
- Drive Results
What you’ll get from us:
- Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds – Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events
- Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
- Competitive package and benefits
- Hybrid working pattern
About Material Bank
Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.
Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (Members) and our Brand Partners (clients).
Our powerful material database and proprietary robotic distribution facility allow members to order samples until 6:30 (CET) to be delivered free of charge anywhere in Europe, in one box, by the next day.
Learn more about us at
Member Vetting & Support Associate employer: Material Bank® Europe
Contact Detail:
Material Bank® Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Vetting & Support Associate
✨Tip Number 1
Familiarize yourself with the architecture and design industry. Understanding the specific needs and challenges faced by architects and designers will help you connect better with potential members and provide tailored support.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves analyzing and manipulating data to identify trends, being comfortable with data tools and techniques will give you an edge in making informed decisions about membership applications.
✨Tip Number 3
Practice your communication skills across different channels. Since you'll be interacting with members via chat, email, text, and phone, being able to convey information clearly and empathetically is crucial for success in this role.
✨Tip Number 4
Show your willingness to take ownership and initiative. Highlight any past experiences where you've proactively solved problems or improved processes, as this aligns well with the fast-paced and detail-oriented nature of the position.
We think you need these skills to ace Member Vetting & Support Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Member Vetting & Support Associate position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and technology-first environments. Emphasize any experience you have in membership qualification or the architecture and design industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully handled customer queries or improved processes in previous roles.
Showcase Language Skills: If you are fluent in multiple European languages, make sure to highlight this in your application. This is a valuable asset for the role and can set you apart from other candidates.
How to prepare for a job interview at Material Bank® Europe
✨Show Your Customer Service Skills
Since the role requires excellent communication and customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or went the extra mile for a customer.
✨Demonstrate Attention to Detail
This position demands meticulous attention to detail. During the interview, emphasize your ability to maintain accurate documentation and analyze data. You might even mention any tools or methods you use to ensure precision in your work.
✨Be Ready to Discuss Teamwork
Material Bank values team players. Prepare to discuss how you've collaborated with others in previous roles. Share examples of how you contributed to team success and adapted to different working styles.
✨Understand the Architecture & Design Industry
Having knowledge about the architecture and design industry will set you apart. Research Material Bank's services and be ready to discuss how your background aligns with their mission. This shows your genuine interest in the role and the company.
