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- Tasks: Provide IT support for software and hardware, ensuring quick responses and proper documentation.
- Company: Join a well-established firm in London known for its outstanding IT team.
- Benefits: Enjoy a generous starting salary and hybrid working options.
- Why this job: This role offers a chance to grow your career in a forward-thinking environment.
- Qualifications: 1 year of experience in 1st Line IT support; familiarity with Windows 10 and Office 365 required.
- Other info: Apply now to be part of an exciting team and tackle new challenges!
The predicted salary is between 28800 - 43200 £ per year.
We have partnered with a well-established firm in London who are looking to employ a driven and experienced 1st Line IT Support Technician to join their outstanding IT Team. This role would see the productive individual thrive and see incredible benefits such as a generous starting salary plus hybrid working.
The successful candidate should hold around 1 years’ experience in 1st Line IT support within a professional services environment, as well as being familiar with Windows 10, Office 365, and Microsoft Edge. You must be hard-working and keen to implement your expertise into a new challenge.
The role will include:
- Providing support for the company for all computer software and hardware.
- Always providing quick responses to any users.
- Ensure all support calls are logged and documented.
- Ensuring that support requests are escalated to the appropriate person.
This is a brilliant opportunity to join a forward-thinking firm and further grow your career.
Contact Detail:
Dawn Ellmore Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician - London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues quickly and efficiently, as this is a key aspect of the role.
✨Tip Number 3
Research the company culture and values of the firm you're applying to. Tailoring your conversation to align with their ethos can make a significant impact during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights about the team dynamics and what the hiring managers are looking for.
We think you need these skills to ace 1st Line IT Support Technician - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line IT support, particularly within a professional services environment. Emphasise your familiarity with Windows 10, Office 365, and Microsoft Edge.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent IT support in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your technical skills and any relevant certifications. Make sure to mention your ability to log and document support calls effectively, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dawn Ellmore Employment Agency
✨Know Your Tech
Make sure you're well-versed in Windows 10, Office 365, and Microsoft Edge. Brush up on common issues users face with these platforms, as you'll likely be asked to troubleshoot them during the interview.
✨Demonstrate Your Communication Skills
As a 1st Line IT Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to showcase your patience and clarity.
✨Show Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to demonstrate how you would handle specific IT issues. Think of examples from your past experience where you successfully resolved problems quickly and efficiently.
✨Highlight Your Team Spirit
This role is part of a team, so be ready to discuss how you work collaboratively with others. Share examples of how you've supported colleagues or escalated issues when necessary, showing that you understand the importance of teamwork in IT support.
