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- Tasks: Provide expert IT support for complex issues in Windows, Office 365, and Azure.
- Company: Join a dedicated Managed Service Provider supporting local schools and colleges in Berkshire.
- Benefits: Enjoy competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Make a meaningful impact in education while working with cutting-edge technology.
- Qualifications: Experience in 3rd Line Support with expertise in Windows Server, Office 365, and Azure required.
- Other info: Ideal for tech enthusiasts looking to thrive in a fast-paced, supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world.
Role Overview:
We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely.
Key Responsibilities:
- Resolve escalated technical issues related to Windows, Office 365, and Azure environments.
- Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations.
- Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes.
- Implement, configure, and manage solutions in Azure and Office 365 environments.
- Liaise with clients to understand their technical needs and provide tailored solutions.
- Proactively monitor systems, identify potential issues, and implement preventative measures.
- Contribute to documentation, including technical guides and procedures, for both internal and client use.
Requirements:
- Proven experience in a 3rd Line Support role, preferably within an MSP environment.
- Expertise in Windows Server, Office 365, and Azure technologies.
- Strong problem-solving skills with the ability to think critically and work under pressure.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Relevant certifications, such as Microsoft Certified: Azure Administrator or similar, are highly desirable.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in the education sector.
How to Apply:
If you’re passionate about technology and thrive in a fast-paced environment, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and qualifications to [Insert contact details].
Contact Detail:
IT Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Specialist, Slough
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during any informal chats or interviews.
✨Tip Number 2
Network with current or former employees of the company, especially those in similar roles. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life scenarios. Think of examples where you've successfully resolved complex IT issues, as this will showcase your expertise and ability to handle pressure during discussions.
✨Tip Number 4
Stay updated on the latest trends and updates in the IT support field, particularly around educational technology. Showing that you're proactive about learning can impress potential employers and highlight your commitment to the role.
We think you need these skills to ace 3rd Line IT Support Specialist, Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd Line Support, particularly with Windows, Office 365, and Azure. Use specific examples of how you've resolved complex IT issues to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and the education sector. Mention how your skills align with the company's mission to empower educational institutions and provide tailored solutions.
Showcase Relevant Certifications: If you have relevant certifications like Microsoft Certified: Azure Administrator, be sure to mention them prominently in both your CV and cover letter. This will strengthen your application and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at IT Search & Select
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows, Office 365, and Azure in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical knowledge.
✨Communicate Clearly and Effectively
Since the role involves liaising with clients, practice explaining complex technical concepts in simple terms. This will show that you can communicate effectively with non-technical users, which is crucial for a 3rd Line Support Specialist.
✨Demonstrate a Customer-Focused Approach
Prepare examples of how you've gone above and beyond to support clients in previous roles. Emphasising your commitment to exceptional service will resonate well with the company's mission to empower educational institutions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current projects or challenges they face in IT support, which will demonstrate your enthusiasm and proactive mindset.
