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- Tasks: Lead a friendly team, manage volunteers, and ensure great customer service in our Dorking store.
- Company: Join DEBRA, a national charity dedicated to supporting those affected by Epidermolysis Bullosa.
- Benefits: Enjoy competitive pay, employee discounts, training budgets, and a supportive work culture.
- Why this job: Make a real difference while developing your skills in a caring and inclusive environment.
- Qualifications: Motivated individuals with customer service experience and a passion for retail are encouraged to apply.
- Other info: This part-time role offers 21 hours per week and requires a DBS check.
The predicted salary is between 10400 - 13000 £ per year.
Are you a motivated and passionate individual looking to make a difference? DEBRA is recruiting for a friendly, approachable, and customer-orientated Charity Retail Assistant Shop Manager to join our friendly, supportive team including volunteers based at our store in Dorking, Surrey. Our new Charity Retail Assistant Shop Manager will join us on a Part Time, Permanent basis, working a contract of 21 hours per week, earning a salary of £13,005.72 annum / £11.91 an hour. About DEBRA We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal. What we are looking for in our Charity Retail Assistant Shop Manager: You will be motivated and enthusiastic, with good customer service and retail administration skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in Dorking, Surrey. Your Key Responsibilities in the role of Charity Retail Assistant Shop Manager: Supervise and manage both paid employees and volunteers Use visual merchandising talents to ensure the store is presented well and promoting commercial success Use your expert selling skills to assist the Shop Manager in maximising profit and hitting agreed targets and budgets Processing and generating stock Delivering excellent Customer Service Why work for us here at DEBRA! Mission, Vision & Values Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. Our values are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work. We offer a competitive salary, along with rewards & benefits which include: Auto enrolment Pension with DEBRA contribution Life Assurance Scheme Employee Assistance Program which offers 24/7 access for staff and their families Discounted DEBRA Holiday Homes Employee Discounts Platform – includes Gym membership, Cinema, Holiday, various high street retailers, pluxee cashback card, eVoucher and much more Generous Training Budget, DEBRA has a learning culture and supports and encourages Employee Voice . Career Progression for your continued personal development journey Annual Leave 20 days plus Bank Holiday (pro rata for part time employees) Increased Holiday Entitlement and Long Service Awards Exclusive Staff Discount Personalised Recognition Awards Opportunities for Apprenticeships and Internships Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two work satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process. If you are enthusiastic about the contribution you could make and would like to join our team as our new Charity Retail Assistant Shop Manager, then please click ‘ apply ‘ today – don’t miss out, we’d love to hear from you! JBRP1_UKTJ
DEBRA | Assistant Shop Manager - Dorking employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEBRA | Assistant Shop Manager - Dorking
✨Tip Number 1
Familiarize yourself with DEBRA's mission and values. Understanding the charity's focus on supporting individuals affected by Epidermolysis Bullosa will help you convey your passion for the cause during the interview.
✨Tip Number 2
Highlight your customer service experience in retail settings. Be prepared to share specific examples of how you've successfully managed customer interactions and contributed to a positive shopping experience.
✨Tip Number 3
Showcase your leadership skills. Since you'll be supervising both paid employees and volunteers, think of instances where you've effectively led a team or supported others in achieving their goals.
✨Tip Number 4
Prepare to discuss your visual merchandising skills. Bring ideas on how you would present the store to maximize sales and create an inviting atmosphere for customers.
We think you need these skills to ace DEBRA | Assistant Shop Manager - Dorking
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Charity Retail Assistant Shop Manager position. Make sure you understand the key responsibilities and the skills required, such as customer service and retail administration.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with DEBRA's mission and the specific requirements of the role. Emphasize any previous retail or management experience, as well as your ability to work with volunteers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the charity sector and your motivation to make a difference. Mention how your values align with DEBRA's mission and provide examples of how you've demonstrated customer service excellence in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DEBRA
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for DEBRA's mission and values during the interview. Share why you are motivated to work in a charity that supports individuals affected by Epidermolysis Bullosa, and how you can contribute to making a difference.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations and ensure customer satisfaction, as this is crucial for the Charity Retail Assistant Shop Manager position.
✨Discuss Team Management Experience
Be ready to talk about your experience supervising and managing teams, including volunteers. Share specific instances where you successfully motivated your team to meet targets and maintain a positive working environment.
✨Highlight Visual Merchandising Skills
Since visual merchandising is key to promoting commercial success, prepare to discuss your experience in this area. Provide examples of how you've effectively displayed products to attract customers and drive sales.
