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For Companies At a Glance
- Tasks: Help tenants manage rent arrears and provide financial advice.
- Company: Join a leading public sector housing client in Central London.
- Benefits: Enjoy flexible work with 2-3 days in the office and remote options.
- Why this job: Make a real impact on people's lives while gaining valuable experience.
- Qualifications: Experience in income recovery or housing support is preferred.
- Other info: This is a temporary role for 3-4 months, perfect for students.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role for the next 3-4 months.Based in Central London for 1-2 days per week and the rest working from home, our client is looking for a candidate who has experience of:* Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.* Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants.* Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.* Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit.* Carrying out dedicated home visits* Submitting former tenant debts for write-off where the debt is unrecoverable.* Taking legal action against residents who will not pay, including representing the Association in court.* Applying for grants, DHP's, APA's and Direct UC payments* Making affordable repayment agreements taking income and expenditure into account.* Offering appropriate advice and support including referrals to the Tenancy Sustainment Service.* Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types.* Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis role requires the successful candidate to have experience in housing management, be highly self-motivated and be strong on the telephone. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in early April 2025 with interviews taking place as soon as possible.
Income Recovery Officer Temp: London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer Temp: London
✨Tip Number 1
Familiarize yourself with the specific housing policies and regulations in London. Understanding local laws regarding rent arrears and tenant rights will give you an edge during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the public sector housing field. Attend relevant events or join online forums where you can connect with current Income Recovery Officers or similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practicing scenarios related to managing rent arrears and liaising with tenants. Think of examples from your past experience that showcase your problem-solving skills and ability to handle difficult conversations.
✨Tip Number 4
Stay updated on changes to Housing Benefit and Universal Credit policies. Being knowledgeable about recent developments will not only help you in the role but also impress your interviewers with your proactive approach to staying informed.
We think you need these skills to ace Income Recovery Officer Temp: London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Recovery Officer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in income recovery, tenant support, and liaising with benefit agencies. Use specific examples that demonstrate your ability to manage rent arrears and provide effective advice to tenants.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background makes you a suitable candidate. Mention your experience with Housing Benefit and Universal Credit, as well as any successful outcomes from previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Income Recovery Officer.
How to prepare for a job interview at Adecco
✨Know Your Numbers
Be prepared to discuss your experience with managing rent arrears and financial records. Familiarize yourself with common metrics and reports related to income recovery, as this will demonstrate your expertise in the field.
✨Understand Housing Benefits
Make sure you have a solid understanding of Housing Benefit and Universal Credit processes. Be ready to explain how you've advised tenants in the past and how you can help them sustain their tenancies.
✨Showcase Your Communication Skills
Since the role involves liaising with tenants and benefit agencies, highlight your communication skills. Prepare examples of how you've effectively resolved issues or conflicts in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in income recovery and how you overcame them. This could include dealing with difficult tenants or navigating complex benefit issues.
