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- Tasks: Help customers with inquiries and resolve issues through email, social media, and phone.
- Company: Join Adanola, a customer-focused brand dedicated to exceptional service.
- Benefits: Enjoy flexible hours and the chance to work in a dynamic environment.
- Why this job: Be part of a growing team that values your input and fosters customer loyalty.
- Qualifications: Strong communication skills and adaptability in high-pressure situations are essential.
- Other info: Perfect for those passionate about making a difference in customer experiences.
Job Description Our Customer Service team is growing 🎉 Adanola exists because of our customers, so we strive to have a team of people that are dedicated to making sure our new, returning and extremely loyal customers are very well looked after. About the role: Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty though exceptional online customer service. Respond on a variety of mediums such as email, social media and telephone, to a high standard within a fast-paced environment. Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service. About you: Excellent communication skills with literacy skills at a high standard The ability to be adaptive and responsive to change Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers. Computer literate with knowledge of Instagram, Facebook, Twitter, Youtube A great work ethic. We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing …
Part time Customer Service Advisor employer: Adanola
Contact Detail:
Adanola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our brand and products. Understanding what we offer will help you provide exceptional service and connect with customers more effectively.
✨Tip Number 2
Practice your communication skills in high-pressure scenarios. Role-playing difficult customer interactions can prepare you for real situations and demonstrate your adaptability.
✨Tip Number 3
Engage with us on social media platforms like Instagram and Facebook. This not only shows your interest in our company but also helps you understand how we interact with our customers.
✨Tip Number 4
Be ready to discuss your previous customer service experiences. Highlight specific examples where you resolved issues or improved customer satisfaction, as this will showcase your skills effectively.
We think you need these skills to ace Part time Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, especially focusing on customer service excellence and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your communication skills, adaptability, and any experience with social media platforms like Instagram and Facebook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled difficult situations or improved customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Adanola
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Effective Communication Skills
Prepare to showcase your communication abilities. Practice responding to common customer service scenarios, especially those involving complaints or difficult customers, to highlight your problem-solving skills.
✨Familiarize Yourself with Social Media Platforms
Since the role involves responding on various platforms, brush up on your knowledge of Instagram, Facebook, Twitter, and YouTube. Be ready to discuss how you would handle customer inquiries on these channels.
✨Highlight Your Adaptability
The job requires being adaptive and responsive to change. Think of examples from your past experiences where you successfully adapted to new situations or changes in a fast-paced environment.
