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- Tasks: Provide top-notch IT support to over 1,000 global staff in a dynamic gaming environment.
- Company: Join a world-leading client in the gaming industry with a high-tech office in Manchester.
- Benefits: Enjoy 20 days holiday, health plans, corporate gym rates, and fun office perks.
- Why this job: Be part of a passionate team working on cutting-edge projects in a creative workspace.
- Qualifications: 3rd Line IT Support experience, strong troubleshooting skills, and a passion for technology required.
- Other info: Opportunity to travel internationally and work in a vibrant, fast-paced environment.
The predicted salary is between 40000 - 52000 £ per year.
Location: Manchester City Centre (On-site)
Salary: £50,000 - £65,000 DOE
Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester.
As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations.
Benefits:
- 20 days holiday, plus bank holidays (3 extra days off aligned globally)
- Health & Wellbeing plans including life insurance, dental and eyecare etc
- Corporate Gym rates, cycle to work scheme
- Annual performance and pay reviews
- Certificate funding to grow your experience
- A chance to travel to their offices overseas (Austin, USA)
- A high-tech forward-thinking, creative work environment
- Work with passionate, expert-level team working on cutting-edge projects
- Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc.
What we're looking for:
- A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues
- Ability to solve complex escalations / major incidents
- A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line)
- Willingness and flexibility to travel internationally as part of the role
- Excellent troubleshooting and communication skills
- A passion for technology and a proactive, solution-oriented mindset
- Previous experience working within the gaming industry would be highly desired!
Technical abilities:
- Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory
- Cloud - Azure/Entra ID/AWS
- Jira ITSM
- AV Hardware knowledge/installs
- Networking issues/connectivity - Firewalls, Routing, Switches etc
- VPN protocols
- Infrastructure management (servers, migrations, installations)
If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration.
Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry
Senior IT Specialist employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Specialist
✨Tip Number 1
Familiarise yourself with the gaming industry and its specific IT needs. Understanding the unique challenges and technologies used in this sector will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your troubleshooting skills through real-life examples. Be prepared to discuss complex incidents you've resolved, as this will demonstrate your capability to handle the demands of a Senior IT Specialist role.
✨Tip Number 3
Network with professionals in the gaming industry. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Research our company culture and values. Understanding what we prioritise at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
We think you need these skills to ace Senior IT Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles that involved 3rd line support or working within the gaming industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed network and infrastructure issues in previous roles.
Highlight Technical Skills: In your application, clearly list your technical abilities, particularly those mentioned in the job description such as Microsoft Windows OS, Azure, AWS, and networking knowledge. This will help you stand out as a qualified candidate.
Show Enthusiasm for the Gaming Industry: If you have experience in the gaming industry, be sure to mention it. If not, express your enthusiasm for the sector and how your skills can contribute to a company in this field. This shows your genuine interest in the role.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
As a Senior IT Specialist, you'll need to demonstrate your expertise in various technologies. Be prepared to discuss your experience with Microsoft Windows, Azure, and networking issues. Bring examples of how you've solved complex technical problems in the past.
✨Highlight Your Communication Abilities
Since this role involves collaborating with international teams, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. Share examples of how you've effectively communicated in previous roles.
✨Emphasise Your Problem-Solving Mindset
The ability to tackle escalations and major incidents is crucial for this position. Prepare to discuss specific challenges you've faced and how you approached solving them. Highlight your proactive attitude and solution-oriented mindset.
✨Express Your Passion for the Gaming Industry
If you have previous experience in the gaming industry, make sure to mention it! Even if you don't, express your enthusiasm for technology and gaming. Companies often look for candidates who share their passion and can contribute to their creative environment.
