Senior IT Specialist

Role: Senior IT Specialist Location: Manchester City Centre (On-site)Salary: £50,000 – £65,000 DOEAre you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester.As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations.Benefits:

• 20 days holiday, plus bank holidays (3 extra days off aligned globally)
• Health & Wellbeing plans including life insurance, dental and eyecare etc
• Corporate Gym rates, cycle to work scheme
• Annual performance and pay reviews
• Certificate funding to grow your experience
• A chance to travel to their offices overseas (Austin, USA)
• A high-tech forward-thinking, creative work environment
• Work with passionate, expert-level team working on cutting-edge projects
• Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc.

What we're looking for:

• A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues
• Ability to solve complex escalations / major incidents
• A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line)
• Willingness and flexibility to travel internationally as part of the role
• Excellent troubleshooting and communication skills
• A passion for technology and a proactive, solution-oriented mindset
• Previous experience working within the gaming industry would be highly desired!

Technical abilities:

• Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory
• Cloud – Azure/Entra ID/AWS
• Jira ITSM
• AV Hardware knowledge/installs
• Networking issues/connectivity – Firewalls, Routing, Switches etc
• VPN protocols
• Infrastructure management (servers, migrations, installations)

If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment – please apply for immediate consideration.

Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.