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For Companies At a Glance
- Tasks: Join our team to manage support cases and troubleshoot customer issues.
- Company: We're a leading IT management solutions provider based in Worthing, West Sussex.
- Benefits: Enjoy 25 days of annual leave, private medical insurance, and flexible working options.
- Why this job: Be part of a supportive team that values integrity and quality while making a real impact.
- Qualifications: Experience in root cause analysis, network administration, and Windows Server OS is essential.
- Other info: This role offers hybrid working with 3 days in the office and 2 days from home.
The predicted salary is between 25000 - 30000 £ per year.
A Technical Support Engineer / IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server is required for a leading IT management solutions provider based in Worthing, West Sussex.
SALARY: £29,000 - £35,000 per annum + Benefits
LOCATION: Worthing, West Sussex / Hybrid Working (3 Days per Week in the Office in Worthing and 2 Days per Week from Home)
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
As a Technical Support Engineer / IT Service Desk Analyst, you will manage support cases, troubleshoot issues, and host remote sessions. You will maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality.
DUTIES
- Manage support cases
- Troubleshoot customer environments
- Host remote sessions
- Maintain customer contact
- Document bugs and procedures
- Share information with Sales
- Guide junior team members
- Recommend process improvements
- Follow security policies
- Assist in testing patches and updates
CANDIDATE REQUIREMENTS
Essential Experience
- Root cause analysis
- Data centre architecture
- Network and application management protocols
- Network administration and troubleshooting
- Windows Server OS knowledge
- Experience with SQL, IIS, and Exchange
- Documentation and technical writing
- Customer relationship management
- Communication and organisational skills
- Ability to learn complex topics
- Flexibility and attention to detail
Desirable Skills
- Experience with monitoring tools
- Hands-on experience with Microsoft 365, Azure AD, AWS
- SQL query knowledge
- Awareness of cloud services
- Understanding of Active Directory
- Industry certifications
- Scripting or programming knowledge
- Linux administration
- Awareness of security standards
- Backup solutions and disaster recovery strategies
BENEFITS
- 25 days of annual leave + bank holidays
- Private medical insurance
- Pension scheme
- Flexible rewards & wellbeing benefits
- Employee Assistance Programme
- Electric Vehicle Scheme + Cycle to Work scheme
- Social events
- Training & Development Opportunities
Candidates must have the right to work in the UK. This position is not eligible for sponsorship.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Technical Support Engineer / IT Service Desk Analyst / SolarWinds employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / IT Service Desk Analyst / SolarWinds
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server OS, SQL, IIS, and Exchange Server. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your root cause analysis skills. Be prepared to discuss past experiences where you successfully identified and resolved technical issues, as this is a key part of the role.
✨Tip Number 3
Showcase your customer relationship management skills. Think of examples where you've maintained strong communication with clients, especially in troubleshooting scenarios, as this will demonstrate your ability to meet SLA targets.
✨Tip Number 4
If you have any experience with monitoring tools or cloud services, make sure to highlight that. Even if it's not essential, it can give you an edge over other candidates who may not have that knowledge.
We think you need these skills to ace Technical Support Engineer / IT Service Desk Analyst / SolarWinds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with root cause analysis, data centre architecture, and network administration. Use specific examples that demonstrate your skills with Windows Server OS, SQL, IIS, and Exchange Server.
Craft a Strong Cover Letter: Write a cover letter that explains why you are the perfect fit for the Technical Support Engineer / IT Service Desk Analyst role. Mention your relevant experience and how it aligns with the company's values of unity, integrity, and quality.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description such as troubleshooting, documentation, and customer relationship management. This will help you stand out to the hiring team.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at AWD online
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server OS, SQL, IIS, and Exchange Server during the interview. Be prepared to discuss specific scenarios where you successfully troubleshot issues or implemented solutions.
✨Demonstrate Problem-Solving Abilities
Since root cause analysis is a key part of the role, be ready to walk through your thought process when diagnosing problems. Use examples from your past experiences to illustrate how you approach troubleshooting and resolving technical issues.
✨Communicate Clearly and Effectively
As a Technical Support Engineer, you'll need to maintain customer contact and explain complex topics in an understandable way. Practice articulating your thoughts clearly and concisely, and consider how you would explain technical concepts to someone without a technical background.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle real-world situations. Think about common issues you’ve encountered in previous roles and how you resolved them, as well as any process improvements you recommended.
