Operations Team Leader

Operations Team Leader – Asset Finance

London (hybrid)

£50,000 to £55,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader for Proposals and KYC within their growing team.

The successful management of the proposal workload (proposal preparation and KYC) within the Asset Finance Department ensuring excellent customer service in line with service level agreements.

Responsibilities:

• Responsible for day to day management of the administration of the Asset Finance Proposal team to ensure proposals and KYC tasks are performed correctly and in line with service level agreement
• Provide line management support, training and mentoring to all members of the Proposal & KYC team ensuring that they have regular one to one meetings with clear smart objectives set and any training issues identified and flagged
• Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy
• Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service

In the first instance please send your CV in confidence