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- Tasks: Support clients on various platforms, ensuring excellent customer service.
- Company: An engineering-driven company focused on VOIP and IT solutions.
- Benefits: Enjoy a competitive salary, car allowance, and increasing holiday days.
- Why this job: Join a dynamic team working with top hotel chains and enhance your tech skills.
- Qualifications: Experience in VOIP, networking, and customer support is preferred but not essential.
- Other info: Travel across Manchester, Newcastle, and Scotland to meet clients.
The predicted salary is between 28000 - 36000 £ per year.
We are by engineers and run by engineers with a strong background in Voice, VOIP, IT and Data. We pride ourselves in providing excellent customer support and strong customer retention.
There is now a requirement for an IT Field Engineer to join the team. The successful candidate will develop and become competent in supporting all the company’s products.
Location: Newcastle / Manchester
Salary: £32,000 - £38,000 + £350 per month car allowance
Benefits: 23 days holiday + bank holidays, rising 1 day a year for 5 years.
About the Role: The role entails supporting clients on a variety of platforms & systems, including Mitel, Aruba, Cisco and others. Our client base includes some of the largest hotel chains in the country, including Marriott, Best Western, Hilton and Holiday Inn. Excellent communication skills and a professional approach are vital as you will be interacting with customers on a daily basis. You will have a good understanding of customer networks, VOIP, wi-fi, DHCP, DNS, and more. The successful candidate will be required to travel from home to customer sites across Manchester, Newcastle and Scotland.
Requirements - Preferred but not essential:
- Experience with the Mitel Platform
- Experience with general VoIP/SIP concepts
- Experience with general IT Networking, Cisco, DNS, DHCP
- Experience with Aruba Wi-Fi solutions
- Experience with Switches, Routers and Networks
If the role sounds like something of interest, get in touch with Pedro.
IT Engineer employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Mitel, Aruba, and Cisco. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Brush up on your communication skills, as you'll be interacting with clients daily. Practising how to explain technical concepts in simple terms can help you demonstrate your customer support abilities effectively.
✨Tip Number 3
Network with professionals in the industry, especially those who work with VOIP and IT systems. Attend local tech meetups or online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 4
Prepare for potential travel requirements by researching the areas you'll be covering, like Manchester and Newcastle. Showing that you're proactive and knowledgeable about the locations can impress your interviewers.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT, VOIP, and customer support. Emphasise any specific skills related to Mitel, Cisco, or Aruba systems, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your understanding of customer networks and how your skills align with the company's needs.
Highlight Communication Skills: Since excellent communication is vital for this role, provide examples in your application that demonstrate your ability to interact professionally with clients and resolve issues effectively.
Show Willingness to Travel: Clearly state your readiness to travel to customer sites across Manchester, Newcastle, and Scotland. This shows your commitment and flexibility, which are important for the position.
How to prepare for a job interview at SER (Staffing) Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Mitel, Cisco, and Aruba. Be prepared to discuss any relevant projects or situations where you've successfully used these systems.
✨Demonstrate Excellent Communication
Since the role involves daily interaction with customers, it's crucial to exhibit strong communication skills during the interview. Practice explaining technical concepts in a way that is easy for non-technical people to understand.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world situations, especially related to customer support. Think of examples from your past experiences where you resolved issues or improved customer satisfaction.
✨Research the Company and Its Clients
Familiarise yourself with the company’s products and their client base, particularly the hotel chains mentioned. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
