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- Tasks: Provide top-notch service to residents and customers in a luxury retirement community.
- Company: Join Elysian Residences, a leader in luxury retirement living in the UK.
- Benefits: Enjoy a competitive salary and be part of a premium service team.
- Why this job: Make a real impact on customer satisfaction in a vibrant community setting.
- Qualifications: No specific qualifications required; just bring your passion for service!
- Other info: This is a permanent role with opportunities for growth in hospitality.
The predicted salary is between 15000 - 35000 £ per year.
Job Title: Front of House Assistant Location : Royal Tunbridge Wells Salary: Up to £25000 per annum Job Type: Permanent About Us : Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand About the role: To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service to all residents, families and customers internal and external Duties and Responsibilities: Services Development Participates, as an active member, with the retirement community’s management team in developing plans for hospitality services including a) service offerings, b) budget, c) customer communication, d) satisfaction measurements, and e) input for program development Coordinates services with community department heads for residents in a timely fashion. Works closely with the community administrator to ensure accurate billing Maintains a professional image with appropriate business partners and vendors Plays an active role in community functions by assisting in planning, set-up and delivery of service t…
Front of House Assistant employer: Elysian Residences Careers
Contact Detail:
Elysian Residences Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarize yourself with the luxury retirement community sector. Understanding the unique needs and expectations of residents in this environment will help you stand out as a candidate who is genuinely interested in providing exceptional service.
✨Tip Number 2
Highlight your customer service experience during the interview. Be prepared to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this role heavily relies on creating a positive experience for residents and their families.
✨Tip Number 3
Demonstrate your teamwork skills. Since you'll be working closely with various department heads and the management team, showcasing your ability to collaborate effectively will be crucial in landing this job.
✨Tip Number 4
Research Elysian Residences and their values. Understanding their commitment to premium service and care will allow you to align your answers with their mission during the interview, making you a more appealing candidate.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front of House Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to provide excellent service and work as part of a team.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as communication, organization, and problem-solving. Mention any experience with budgeting or service development if applicable.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Elysian Residences. Share why you are drawn to their mission of providing luxury retirement communities.
How to prepare for a job interview at Elysian Residences Careers
✨Show Your Customer Service Skills
As a Front of House Assistant, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Understand the Company Culture
Elysian Residences focuses on luxury and premium service. Research the company’s values and mission to demonstrate that you align with their commitment to high-quality care and hospitality during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations in a front office role. Practice responses to scenarios involving difficult customers or service challenges to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, community events, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
