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- Tasks: Lead a team of 14, managing savings queries and complex transactions.
- Company: Join a customer-first mortgage and savings provider with a diverse product portfolio.
- Benefits: Enjoy a competitive salary and the chance to develop leadership skills.
- Why this job: Make a real impact by enhancing customer experiences and supporting your team.
- Qualifications: Experience in leadership and customer service is essential.
- Other info: Office-based role, requiring 3-4 days a week presence.
The predicted salary is between 36000 - 60000 £ per year.
Savings Support Team Leader Market Harborough, Leicestershire £depending on experience Are you seeking a new opportunity where you can work for an organisation that always puts their customers first? Our client is a mortgage and savings provider, offering a wide portfolio of products to the market. They are seeking an experienced leader to join them, to effectively manage colleagues within their Savings Support Team. The team is circa 14, and they are responsible for any savings queries via telephone, online and more specialist, complex transactions. The strategy is to have two team leaders within this department, with each having line management responsibilities of circa 6/7 individuals. Our client is based in Leicestershire and due to the nature of this role, they do require this individual to be office based circa 3/4 days per week, and more during the training period. Duties of the Savings Support Team Leader include: To deliver a quality service to the savings customers being an expert for complex transactions. Provide help, support and feedback to customers and colleagues. Ensure vulnerable characteristics are effectively identified and needs met. Work with Savings Transformation lead to identify processes for development and improvement, operating in line with quality assurance guidelines Ensuring the customer journey resu…
Savings Support Team Leader employer: Ultimate Banking Ltd
Contact Detail:
Ultimate Banking Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Savings Support Team Leader
✨Tip Number 1
Familiarize yourself with the mortgage and savings industry, especially the products offered by our client. Understanding the nuances of complex transactions will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your leadership experience in managing teams, particularly in customer service environments. Be ready to discuss specific examples of how you've supported and developed team members in previous roles.
✨Tip Number 3
Demonstrate your ability to identify and meet the needs of vulnerable customers. Share any relevant experiences where you've successfully navigated complex customer situations or improved service delivery.
✨Tip Number 4
Prepare to discuss your approach to process improvement and quality assurance. Think about past initiatives you've led or contributed to that enhanced customer journeys or operational efficiency.
We think you need these skills to ace Savings Support Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Savings Support Team Leader position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: Since this role involves managing a team, make sure to emphasize any previous leadership or management experience in your CV and cover letter. Provide specific examples of how you've successfully led teams and improved processes.
Showcase Customer Service Skills: Given that the organization prioritizes customer service, include examples in your application that demonstrate your ability to deliver high-quality service, especially in handling complex transactions and supporting colleagues.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the Savings Support Team. Mention your understanding of the importance of identifying vulnerable characteristics and how you would ensure their needs are met.
How to prepare for a job interview at Ultimate Banking Ltd
✨Show Your Leadership Skills
As a Savings Support Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you supported and developed your colleagues.
✨Understand Customer Needs
Since the organization prioritizes customer service, be ready to discuss how you identify and meet customer needs. Share specific instances where you've gone above and beyond to ensure customer satisfaction, especially in complex situations.
✨Familiarize Yourself with Savings Products
Make sure you have a good understanding of the savings products offered by the company. Research their portfolio and be prepared to discuss how you can contribute to improving customer experiences with these products.
✨Discuss Process Improvement Ideas
The role involves working with the Savings Transformation lead to enhance processes. Think about any ideas you might have for improving efficiency or quality in customer service, and be ready to share them during the interview.
