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- Tasks: Lead the design and maintenance of cutting-edge contact center solutions using Amazon Connect.
- Company: Join a dynamic team focused on delivering high-performance cloud solutions.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of cloud technology while mentoring the next generation of engineers.
- Qualifications: Must have extensive AWS experience and hands-on knowledge of Amazon Connect.
- Other info: Ideal for tech enthusiasts eager to innovate in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
1) Senior Cloud Engineer Amazon Connect Lead About the Role: We are seeking a seasoned Senior Cloud Engineer with a strong focus on Amazon Connect to join our team. You will play a pivotal role in designing developing and maintaining robust contact center solutions. Your expertise in AWS services and infrastructure will be instrumental in delivering highperformance scalable and secure contact center environments. Responsibilities: • Technical Leadership: Provide technical guidance and mentorship to the engineering team in designing and implementing contact center solutions. • AWS Expertise: Demonstrate deep knowledge of AWS services (Lambda DynamoDB S3 SNS SNS Lex Bedrock API Gateway Pinpoint etc.) to architect and optimize cloud infrastructure for contact center workloads. • Amazon Connect Mastery: Possess indepth understanding of Amazon Connect features including contact flows routing analytics and integrations. • Infrastructure as Code: Utilize AWS CDK or other infrastructure as code tools to automate and manage cloud resources efficiently. • Performance Optimization: Identify and implement strategies to optimize contact center performance scalability and costeffectiveness. • Troubleshooting: Diagnose and resolve complex technical issues related to contact center infrastructure and applications. • Automation: Develop and implement automation scripts to streamline operational tasks and improve efficiency. • Security: Ensure adherence to security best practices and compliance standards. Qualifications: • Proven experience as a Senior Cloud Engineer with a strong focus on contact center solutions. • Indepth knowledge of AWS services and architecture. • Handson experience with Amazon Connect and its integration with other AWS services. • Proficiency in scripting languages (Python Bash etc.) for automation. • Strong problemsolving and troubleshooting skills. • Ability to lead and mentor junior engineers. Preferred Qualifications: • AWS certifications (Solutions Architect DevOps Engineer etc.). • Experience with performance and load testing of Managed services • Knowledge of contact center industry standards and best practices.
Amazon Connect Lead employer: Axiom Software Solutions Limited
Contact Detail:
Axiom Software Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect Lead
✨Tip Number 1
Make sure to showcase your hands-on experience with Amazon Connect during networking events or meetups. Engaging with professionals in the field can help you gain insights and potentially lead to referrals.
✨Tip Number 2
Join online forums or communities focused on AWS and Amazon Connect. Participating in discussions can help you stay updated on industry trends and demonstrate your passion for the technology.
✨Tip Number 3
Consider contributing to open-source projects related to AWS or contact center solutions. This not only enhances your skills but also showcases your commitment to the field.
✨Tip Number 4
If you have AWS certifications, be sure to highlight them in conversations and during interviews. They validate your expertise and can set you apart from other candidates.
We think you need these skills to ace Amazon Connect Lead
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Senior Cloud Engineer, particularly focusing on Amazon Connect and AWS services. Use specific examples that showcase your technical leadership and problem-solving skills.
Showcase AWS Expertise: Detail your knowledge of AWS services such as Lambda, DynamoDB, and S3. Mention any hands-on experience you have with these services, especially in relation to contact center solutions.
Demonstrate Automation Skills: Include examples of how you've utilized scripting languages like Python or Bash for automation tasks. Highlight any infrastructure as code tools you've used, such as AWS CDK, to manage cloud resources.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. This shows that you understand the role and are genuinely interested in the position.
How to prepare for a job interview at Axiom Software Solutions Limited
✨Showcase Your AWS Expertise
Be prepared to discuss your experience with various AWS services, especially those mentioned in the job description like Lambda, DynamoDB, and S3. Highlight specific projects where you utilized these services to solve complex problems.
✨Demonstrate Amazon Connect Mastery
Make sure to articulate your understanding of Amazon Connect features such as contact flows and routing. Share examples of how you've implemented these features in past roles to enhance contact center solutions.
✨Highlight Your Technical Leadership Skills
Since the role involves mentoring junior engineers, be ready to discuss your leadership experiences. Provide examples of how you've guided teams in designing and implementing cloud solutions effectively.
✨Prepare for Troubleshooting Scenarios
Expect questions that assess your problem-solving skills. Prepare to walk through a complex technical issue you've resolved in the past, detailing your thought process and the steps you took to troubleshoot and fix the problem.
