Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with visa and immigration queries in a fast-paced environment.
- Company: Join Teleperformance, a top-rated employer in the UK known for its commitment to excellence.
- Benefits: Enjoy remote work, paid training, and exciting company events with free food and drinks!
- Why this job: Be part of a dynamic team that values your skills and offers career progression opportunities.
- Qualifications: Fluent in Dutch and English, with strong communication skills and customer service experience.
- Other info: Full support during training and access to mental health resources available 24/7.
The predicted salary is between 19800 - 23800 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place.
There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients, and we are certified as one of the 36 best workplaces in the UK.
Job Description – Fluent Dutch Customer Service Specialist
- Start date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working hours: Monday to Friday 07:45-16:15
- Training period: 2 weeks, full attendance required
- Contract: Permanent
ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily responsibilities as a customer service representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) in the visa and immigration process and referring customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required skills to become a customer service representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate multiple systems easily.
- A good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
Well, there is plenty, where do we start?
- Paid virtual classroom training and another 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that. We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations. Free food and drink! Depending on the location.
Is there anything else we have to offer? Always, and just to name a few...
- Employee Assistance Programme and Help at Hand
- 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app
- Access to external GPs with an unlimited number of video consultations, each up to 20 minutes long
- Access to online mental health support with registered therapists (subject to referral via the helpline)
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers
- Targeted incentives and prizes
- Employee engagement activities
- Perks at work WOW points
Customer Service - (Dutch) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - (Dutch)
✨Tip Number 1
Familiarise yourself with the company culture at StudySmarter. Understanding our values and mission can help you align your responses during interviews, showcasing how you fit into our team.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Being able to demonstrate fluency and confidence in both English and Dutch will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will highlight your problem-solving skills.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude and eagerness to contribute to our team can leave a lasting impression on the hiring managers.
We think you need these skills to ace Customer Service - (Dutch)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your customer service experience and language skills in both Dutch and English. Emphasise any relevant roles where you've built relationships with clients or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully handled customer inquiries or challenges in the past.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills in both languages. Include your ability to navigate multiple systems and your typing speed, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Language Skills
Since this role requires fluency in both Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Emphasise Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your capability in a fast-paced environment.
✨Demonstrate Your Team Spirit
This position involves working as part of a team, so it's important to convey your ability to collaborate effectively. Share examples of how you've worked well with others in past roles and how you contribute to a positive team dynamic.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about how you would approach common customer service scenarios and be ready to discuss your thought process.
