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For Companies At a Glance
- Tasks: Lead daily operations and drive team performance in a fast-paced contact centre.
- Company: Join Nexus, a supportive and innovative workplace focused on growth and teamwork.
- Benefits: Enjoy a competitive salary, health cover, and career development opportunities.
- Why this job: Make an impact in a dynamic environment with talented colleagues who value excellence.
- Qualifications: Proven leadership experience in customer service and strong analytical skills required.
- Other info: Opportunity to collaborate on strategic initiatives and enhance business processes.
The predicted salary is between 36000 - 60000 £ per year.
Contact Centre Manager Location : Colchester Are you a dynamic leader with a proven track record in managing high-performance contact centres? Do you thrive in a fast-paced, sales-focused environment while driving strategic goals? If so, we want to hear from you! We’re looking for an experienced Contact Centre Manager to join our senior management team in Colchester. In this critical role, you will oversee daily operations, champion team performance, and act as a strategic partner to the Director, stepping in as needed to ensure business continuity. What You’ll Be Doing As our Contact Centre Manager, you will: Lead Operations : Oversee daily contact centre activities, balancing business and team priorities to achieve key KPIs and objectives. Drive Performance : Manage and develop your team to meet individual and collective targets aligned with the company’s overall strategy and budget. Enhance Processes : Contribute to projects aimed at improving business processes and supporting company-wide goals. Support Succession Planning : Foster talent development and plan for succession in collaboration with Group L&D initiatives. Strategize and Innovate : Collaborate with the Director and key stakeholders on workforce planning and transformational change initiatives. What You’ll Bring We’re looking for someone who has: Proven Leadership : Experience as a Contact Centre Manager or similar leadership role in customer service. Coaching Skills : A knack for inspiring and developing teams to achieve their full potential. Technical Expertise : Familiarity with contact centre technologies (experience with Cisco diallers and reporting tools is an advantage). Data-Driven Insights : Strong analytical skills for interpreting performance metrics and driving improvement. Budgeting Know-How : Experience in managing budgets and optimizing costs. Industry Knowledge : Awareness of industry regulations and best practices (preferred but not essential). Why Join Us? At Nexus, we’re passionate about creating a supportive and innovative workplace that values growth and teamwork. Here’s what you can expect: Exciting Opportunities : Work in a dynamic, fast-paced environment where no two days are the same. Competitive Rewards : Earn a competitive salary of up to £45k + £5k bonus (FTE £45k), based on experience. Health & Wellness : Benefit from comprehensive health cover, including BUPA private healthcare and access to an Employee Assistance Programme. Career Development : Take advantage of learning opportunities and career growth within a forward-thinking organisation. Supportive Team : Collaborate with talented colleagues who value innovation and excellence. If you’re a results-oriented leader with the drive to make an impact, we’d love to hear from you. Apply today and take the next step in your career with us! #J-18808-Ljbffr
Contact Centre Manager employer: Top Job Recruitment Ltd
Contact Detail:
Top Job Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Showcase your leadership experience by preparing specific examples of how you've successfully managed a contact centre in the past. Highlight any KPIs you achieved and how you motivated your team to reach their goals.
✨Tip Number 2
Familiarize yourself with the latest contact centre technologies, especially Cisco diallers and reporting tools. Being able to discuss these tools confidently during your interview will demonstrate your technical expertise.
✨Tip Number 3
Prepare to discuss your approach to data-driven decision-making. Be ready to share how you've used performance metrics in the past to drive improvements and achieve business objectives.
✨Tip Number 4
Research Nexus and its company culture. Understanding their values and how they align with your own will help you articulate why you're a great fit for the team and how you can contribute to their success.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in contact centres. Focus on specific achievements, such as KPIs met or exceeded, and any relevant technologies you have worked with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and driving performance. Mention how your coaching skills and data-driven insights can contribute to the company's goals.
Showcase Relevant Experience: When detailing your work history, emphasize roles that involved managing budgets, improving processes, and developing talent. Use metrics to demonstrate your impact in previous positions.
Prepare for Interviews: Anticipate questions about your leadership style and how you handle challenges in a fast-paced environment. Be ready to discuss specific examples of how you've driven performance and supported team development.
How to prepare for a job interview at Top Job Recruitment Ltd
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in managing contact centres. Highlight specific examples where you successfully led teams to achieve KPIs and how you fostered a high-performance culture.
✨Demonstrate Coaching Skills
Share instances where you inspired and developed team members. Discuss your approach to coaching and how it has positively impacted team performance and individual growth.
✨Highlight Technical Expertise
Familiarize yourself with the technologies mentioned in the job description, such as Cisco diallers and reporting tools. Be ready to explain how you've used these tools to enhance operations in your previous roles.
✨Prepare for Data-Driven Discussions
Expect questions about performance metrics and how you've used data to drive improvements. Prepare to discuss specific metrics you've tracked and the strategies you implemented based on those insights.
