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For Companies At a Glance
- Tasks: Support brokers with onboarding, training, and queries through calls and emails.
- Company: Join a diverse insurance company focused on broker development and customer satisfaction.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be a vital part of a supportive team, enhancing broker relationships and making an impact.
- Qualifications: 4+ years in broking or customer service; Cert CII preferred but not mandatory.
- Other info: Travel to regional offices may be required for meetings.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Broker Support Consultant
Job Market – Insurance
Location – Remote / Home Based with Travel to UK regional offices.
Broker Support Consultant – About the role
This is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role within the Broker Development / Network space.
You will provide broker support and assistance through inbound and outbound calls and emails to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area.
Broker Support Consultant – Key duties
You will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
Full ownership of brokers within territorial area with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
Responsibility for retaining a Panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
Supporting the broker and being the 'go-to’ for a whole host of queries with aim of being a
"critical friend" to the broker.
Involvement in the onboarding process as directed by Head of Broker Development for new members within your given territory.
A proactive approach in understanding the needs of your brokers so that support, training / development, and the uncovering of opportunities whilst working with the Broker Development Team to provide suitable solutions.
Actively being open to attracting potential new prospects and referring them internally.
Broker Support Consultant – Key requirements
Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
Completion of or working to Cert CII (or willingness to build insurance expertise/commence CRT CII accreditation)
Computer literate (MS Word, MS Excel, and MS Power Point)
Strong customer service skills
Knowledge of Acturis, broking and Insurer processes
Personal and Commercial Lines experience/knowledge
Technical experience of broking for all product lines and with a strong customer focus
Strong customer service orientation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Broker Support Consultant - Remote Working employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Consultant - Remote Working
✨Tip Number 1
Familiarise yourself with the insurance broking and underwriting environment. Understanding the nuances of these sectors will help you engage more effectively with brokers and demonstrate your expertise during conversations.
✨Tip Number 2
Develop strong communication skills, both verbal and written. As a Broker Support Consultant, you'll be handling various queries and requests, so being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Network within the industry. Attend relevant events or webinars to connect with professionals in the broking space. This can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your customer service orientation. Prepare examples from your past experiences where you've gone above and beyond to assist clients or colleagues, as this will highlight your suitability for the role.
We think you need these skills to ace Broker Support Consultant - Remote Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance broking or underwriting environment. Emphasise any relevant skills, such as customer service and relationship management, that align with the Broker Support Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention specific experiences that demonstrate your ability to support brokers and handle customer queries effectively.
Highlight Relevant Qualifications: If you have completed or are working towards Cert CII accreditation, make sure to mention this prominently. This shows your commitment to building expertise in the insurance field, which is crucial for this position.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully managed customer relationships in the past. Highlight your proactive approach and ability to resolve issues, as these are key aspects of the Broker Support Consultant role.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Showcase Your Customer Service Skills
As a Broker Support Consultant, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully resolved customer queries or provided exceptional support. This will show your potential employer that you can handle the demands of the role.
✨Understand the Onboarding Process
Familiarise yourself with the onboarding process for brokers, as this is a key part of the role. Be ready to discuss how you would approach onboarding new brokers and what strategies you might use to ensure a smooth transition for them into the network.
✨Research the Company and Its Values
Take some time to research the company and understand its values, especially regarding diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your problem-solving abilities and customer focus. Think about potential challenges you might face in the role and how you would address them, demonstrating your proactive approach.
