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- Tasks: Support and enhance our tech landscape with desktop support and systems administration.
- Company: Join a growing MGA in the dynamic London Market, focused on innovation.
- Benefits: Enjoy a diverse workplace with opportunities for tech improvement and automation projects.
- Why this job: Be part of a hands-on role that values problem-solving and offers variety every day.
- Qualifications: Prior IT support experience and strong knowledge of Windows and Office 365 required.
- Other info: We embrace diversity and ensure a fair hiring process for all candidates.
The predicted salary is between 36000 - 60000 £ per year.
We are a growing MGA operating within the London Market and seeking a hands-on, solutions-focused IT professional to support and enhance our internal technology landscape. This is a broad role suited to someone who enjoys variety — from day-to-day desktop support and systems admin to contributing to technology-driven business change.
Key duties (non-exhaustive):
- Set up and configure new user accounts, laptops, and associated hardware/software.
- Provide desktop and application support across the business.
- Maintain and support server infrastructure (on-premises and cloud-based).
- Manage user access, security permissions, and software licensing.
- Administer and support the company’s phone and communications system.
- Act as a liaison with external vendors or MSPs where necessary.
- Provide light development/configuration support post-implementation of our new Policy Management System (PMS).
- Support the onboarding and offboarding process from a tech perspective.
- Proactively troubleshoot and resolve IT-related issues as they arise.
- Participate in ongoing tech improvement projects and automation initiatives.
Key requirements:
- Prior experience in an IT support or infrastructure role.
- Strong knowledge of Windows environments, Office 365, and networking fundamentals.
- Comfortable supporting a small-to-medium sized office in a broad capacity.
- Ability to manage multiple priorities and work independently.
- Familiarity with setting up and maintaining VoIP phone systems.
- A proactive, problem-solving mindset with a willingness to get stuck in.
- Excellent communication skills - able to explain technical concepts to non-technical users.
- Experience in any/all of the following areas would be highly advantageous: Insurance or financial services sector, especially MGAs or brokers; Exposure to Azure & Salesforce; Basic scripting or light development capabilities (e.g., PowerShell, SQL, APIs); Understanding of PMS or CRM systems and system integration concepts.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
IT Support & Systems Administrator employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Systems Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments and Office 365. Being able to demonstrate your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a similar role, especially if it involves supporting a small-to-medium sized office. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate this skill during the interview, so think of examples where you've successfully communicated with non-technical users.
✨Tip Number 4
If you have experience with Azure, Salesforce, or scripting languages like PowerShell, make sure to mention these in your discussions. Even if your experience is limited, showing a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace IT Support & Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and systems administration. Emphasise your familiarity with Windows environments, Office 365, and any experience you have with VoIP systems or cloud services like Azure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your problem-solving mindset and ability to communicate technical concepts to non-technical users.
Showcase Relevant Experience: When detailing your work history, focus on achievements that demonstrate your ability to manage multiple priorities and provide effective desktop and application support. Include examples of how you've contributed to tech improvement projects or automation initiatives.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial in IT roles.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows environments, Office 365, and networking fundamentals. Be prepared to discuss specific examples of how you've supported desktop and application issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've proactively troubleshot IT-related issues. Employers love candidates who can think on their feet and resolve problems efficiently, so have a few stories ready that showcase your problem-solving mindset.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. During the interview, focus on clear communication and ensure you can convey your thoughts in an understandable way.
✨Familiarise Yourself with Relevant Tools
If you have experience with Azure, Salesforce, or any scripting languages like PowerShell or SQL, make sure to mention it. Even if your experience is limited, showing familiarity with these tools can set you apart from other candidates.
