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For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure top-notch service delivery.
- Company: Join a family-run business that values its employees and their families.
- Benefits: Enjoy up to 40 days off, birthday leave, and discounts on cars and local attractions.
- Why this job: Be part of a supportive culture with industry-leading training and opportunities for growth.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Earn bonuses for referrals and enjoy study days off for personal development.
The predicted salary is between 22800 - 34200 £ per year.
Job Description
Service Advisor
Western Commercial Bellshill
Salary up to £28,500. OTE up to £35,000.
Colleague Benefits
- Enjoy your birthday off on us every year!
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Customer Interaction & Service Explanation:Â Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
Scheduling & Coordination:Â Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
Job Monitoring & Updates:Â Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
Record Keeping & Payment Processing:Â Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
Customer Follow-up & Feedback:Â Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.
Service Advisor employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Western Commercial. Understanding their products and services will help you engage with customers more effectively during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to demonstrate your ability to handle customer concerns and provide clear explanations during the interview.
✨Tip Number 3
Research the company culture at Western Commercial. Knowing their values and how they treat employees can help you align your answers with what they are looking for, showing that you would be a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about training opportunities or how they measure customer satisfaction can demonstrate your commitment to providing excellent service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Focus on customer service experience, communication skills, and any automotive knowledge you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully interacted with customers and resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise skills such as scheduling, record keeping, and payment processing. These are crucial for the Service Advisor position and will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eastern Western Motor Group
✨Know the Company
Before your interview, take some time to research Western Commercial. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
As a Service Advisor, customer interaction is key. Prepare examples from your past experiences where you successfully handled customer concerns or provided exceptional service. Highlight your communication skills and ability to empathise with customers.
✨Be Ready for Role-Specific Questions
Expect questions related to scheduling, job monitoring, and record-keeping. Familiarise yourself with common practices in these areas and be prepared to discuss how you would handle specific scenarios that may arise in the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
