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- Tasks: Be the first point of contact for customer inquiries and assist with bookings.
- Company: Join Stephen James BMW, a prestigious name in the automotive industry.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Gain experience with a globally admired brand while providing top-notch customer service.
- Qualifications: Looking for organized individuals with excellent communication skills and a customer-centric attitude.
- Other info: Work from our centralised call centre and collaborate with various teams.
The predicted salary is between 28800 - 43200 £ per year.
CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST). Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry. YOUR ROLE. You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service. The main duties of the role include: Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service Record customers details and requirements when handling an enquiry Arranging aftersales bookings by telephone and allocating work to relevant workshop teams Provide customer estimates according to company policy on schedules, times and pricing Make outbound calls to customers when…
Customer Service Advisor employer: Stephen James (Automotive) Ltd
Contact Detail:
Stephen James (Automotive) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the automotive industry, especially BMW's brand values and customer service standards. This knowledge will help you demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've efficiently managed customer inquiries or bookings in previous roles. This will highlight your ability to handle the responsibilities of the position.
✨Tip Number 4
Be ready to discuss how you would handle difficult customer situations. Having a few strategies in mind can demonstrate your problem-solving abilities and commitment to customer satisfaction.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as excellent telephone manner and customer-centric approach.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in handling inquiries and booking appointments. Use specific examples that demonstrate your organizational skills and efficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide high levels of care. Mention any previous experience in a call center or similar environment, and explain why you want to work with Stephen James BMW.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Stephen James (Automotive) Ltd
✨Show Your Customer-Centric Attitude
During the interview, emphasize your commitment to customer service. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with the expectations of a Customer Service Advisor.
✨Demonstrate Your Communication Skills
Since this role involves a lot of telephone interaction, practice clear and concise communication. Be prepared to answer questions about how you handle difficult calls or resolve customer complaints effectively.
✨Highlight Your Organizational Skills
Discuss your ability to manage multiple tasks efficiently. Provide examples of how you prioritize your workload, especially when dealing with high call volumes or urgent customer requests.
✨Familiarize Yourself with the Brand
Research Stephen James BMW and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your responses to fit their brand ethos.
