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- Tasks: Oversee facilities management, coordinate staff and suppliers, and ensure compliance.
- Company: Join Criterion Hospitality, a dynamic team focused on exceptional service and community engagement.
- Benefits: Enjoy competitive salary, career progression, employee assistance, and discounts at our properties and restaurants.
- Why this job: Be part of a vibrant culture, make a real impact in the community, and develop your skills.
- Qualifications: Must have IOSH certification, block management experience, and strong communication skills.
- Other info: Driving license and own car required; role based South of the river in London.
The predicted salary is between 36000 - 60000 £ per year.
A unique opportunity has emerged for a proactive Building Manager to join our team at Criterion Hospitality. In this role, you will oversee the efficient and compliant delivery of facilities management services, coordinating both in-house staff and external suppliers across hard and soft services. The role will be based South of the river in London. You will need your own car and driving license.
Key Responsibilities:
- Managing inbox, corresponding to emails, and answering the telephone.
- Be responsible and over exceed on your key KPIs.
- Show contractors around sites when requested to do so by maintenance/facilities manager.
- Building Resident engagement with all tenants and local community, with safer neighbourhood teams and council.
- Build a working relationship with all suppliers of residents and ensure any anti-social behaviour is followed up and dealt with.
- Ensuring all Fire Life Safety are up to date within your buildings.
- Completing weekly and monthly activity reports.
- Chasing all residents for prompt settlement of rents, parking and all other debts.
- Build and manage Shield with all compliance documents and ensure mandatory inspections occur.
- Manage fly tipping ensure residents are fined where needed and bulky collections.
- Complete daily building inspections to ensure the building is up to standard & produce and upload the written report onto Yardi.
- Raise communal maintenance requests onto Yardi for maintenance admin to action.
- Update the Maintenance tracker and ensure full coordination with the Facilities Manager.
- Be hands on and manage/support cleaners where needed.
- Ensure waste is ready and out the evening before collection days.
- Obtain check-in dates from the lettings team & liaise with maintenance to arrange cleaning in preparation for the tenant's move-in date.
- Inspect the property once cleaning is complete to ensure the flat is ready for move-in.
- Arrange key access by letting agents internal and external for viewings in preparation for the reception team to manage the process.
- Complete monthly payroll.
- Prepare weekly reception rota – ensure accurate cover is provided.
- Ensure completion of emergency light checks & monthly flick tests.
- Ensure complete weekly fire alarm testing at all sites and 6 monthly evacuation drill.
- Ensure all actions completed in a timely manner from annual risk assessment.
- Arrange quarterly resident engagement meetings minute and produce newsletters.
- Ensure you and all team are always wearing IDs and Lanyards when on sites.
- Managing costs in line with budgets.
- Complete ITTR documents for all team.
- Ensure all CPL training is completed for new starters within the first week.
- Hold 4, 8, 12 and 6 monthly team performance reviews.
- Look for and suggest additional revenue streams and opportunities.
Qualifications + Experience + Knowledge:
- IOSH minimum.
- NEBOSH preferable.
- Experience- Block management experience with some letting’s knowledge. Willing to learn.
- Managing teams.
- Setting direction/guiding/support.
- IT pro efficient.
- Communication.
- Handling difficult situations.
- Work well under pressure and in a fast-paced environment.
What we offer you:
- Competitive salary.
- Career progression.
- Employee assistance program.
- Discounted stays at other properties.
- Discount in our restaurants.
Building Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Manager
✨Tip Number 1
Familiarise yourself with the local area south of the river in London. Understanding the community and its dynamics will help you engage effectively with residents and local teams, which is crucial for a Building Manager role.
✨Tip Number 2
Brush up on your knowledge of fire safety regulations and compliance standards. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining safety within the buildings.
✨Tip Number 3
Network with professionals in facilities management and block management. Attend local industry events or join relevant online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to discuss your experience in managing teams and handling difficult situations during the interview. Think of specific examples that showcase your leadership skills and ability to work under pressure, as these are key attributes for the role.
We think you need these skills to ace Building Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, block management, and team leadership. Use specific examples that demonstrate your ability to manage KPIs and engage with residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention your familiarity with compliance documents and your experience in managing external suppliers and contractors.
Highlight Relevant Qualifications: Clearly list your qualifications such as IOSH and NEBOSH certifications. If you have any additional training or courses related to building management, be sure to include those as well.
Showcase Communication Skills: In your application, emphasise your communication skills and ability to handle difficult situations. Provide examples of how you've successfully engaged with tenants and local communities in the past.
How to prepare for a job interview at Criterion Hospitality
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how your previous experience aligns with managing facilities, coordinating with suppliers, and engaging with residents.
✨Demonstrate Proactivity
As a Building Manager, being proactive is crucial. Share examples from your past where you took initiative to solve problems or improve processes, especially in facilities management or tenant relations.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully managed difficult situations or conflicts in the past, and highlight your ability to engage with both residents and contractors.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be ready to talk about your knowledge of health and safety regulations, as well as any relevant certifications like IOSH or NEBOSH. This will show your commitment to maintaining high standards.
