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For Companies At a Glance
- Tasks: Engage with customers in German and English, providing top-notch support.
- Company: Join a vibrant team supporting a global lottery company.
- Benefits: Enjoy hybrid work options and weekly pay at £12.65 per hour.
- Why this job: Be part of a dynamic culture that values passion and dedication.
- Qualifications: Fluency in German and English is essential; customer service experience preferred.
- Other info: Shifts are flexible, scheduled between 8 AM and 8 PM, Monday to Saturday.
Location: Hybrid, based in Ringwood or London
Hours: 40 paid hours per week, shifts scheduled between 8:00 AM and 8:00 PM, Monday to Saturday
Pay: £12.65 per hour paid weekly
About the Role
We are seeking a passionate and dedicated Multilingual Customer Experience Consultant to join our dynamic team supporting a global lottery.
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Experience Consultant (German & English)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, make sure you can confidently switch between the two languages. Practising common customer service scenarios in both languages can give you an edge.
✨Tip Number 2
Familiarise yourself with the lottery industry. Understanding the basics of how lotteries operate and the common queries customers might have will help you stand out during the interview process.
✨Tip Number 3
Showcase your customer service experience. Be ready to discuss specific examples where you've successfully resolved customer issues or improved their experience, especially in a multilingual context.
✨Tip Number 4
Prepare for a role-play scenario. Many customer service interviews include role-playing exercises to assess your problem-solving skills and language proficiency. Practising these scenarios can help you feel more confident.
We think you need these skills to ace Multilingual Customer Experience Consultant (German & English)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multilingual skills, particularly in German and English. Include any relevant customer service experience and emphasise your ability to communicate effectively with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific experiences where you successfully resolved customer issues or improved customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Customer Experience Consultant, such as problem-solving, empathy, and communication. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at The Recruitment Co
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Company and Its Values
Research the company’s mission and values, especially how they relate to customer experience. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the position.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared to ask the interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
