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For Companies At a Glance
- Tasks: Handle customer enquiries, manage claims, and provide admin support in a friendly team.
- Company: Join a respected Insurance Company in Shoreham with a supportive work culture.
- Benefits: Enjoy a salary up to £25,000, Monday to Friday hours, and great perks.
- Why this job: Perfect for those passionate about customer service and looking to grow in a stable environment.
- Qualifications: Previous customer service or admin experience is essential; insurance background is a bonus.
- Other info: This role offers a chance to be part of a close-knit team.
The predicted salary is between 15000 - 25000 £ per year.
Are you organised, people-focused, and ready to take the next step in your customer service career? We are working with a respected Insurance Company in Shoreham, who are looking to welcome a Customer Service Advisor to their growing team. This is a great opportunity for someone with a background in customer service and admin, who enjoys supporting clients and working as part of a close-knit, friendly team.
The Role:
- Handling incoming calls & enquiries relating to claims
- Setting up new customer accounts on the internal systems
- Collecting & reviewing documents from third parties to support claims
- Updating customers with the progress of their claims
- Providing general administrative support to the wider team
- Ensuring all information is accurate and systems are kept up to date
The Person:
- Previous experience in a customer service or admin role
- Experience in the insurance industry is a plus
- A confident communicator with a professional & friendly manner
- Organised individual with attention to detail
The Package:
- Salary of up to £25,000 DOE
- Monday to Friday, 9am - 5pm
- A supportive & welcoming team environment
- Great benefits included!
Whether you are already in insurance or looking to bring your admin & customer service skills into a new industry, this is a brilliant opportunity to join a stable & growing business. Apply now to hear more.
Contact Detail:
Pertemps Crawley Perms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially if you don't have direct experience. Understanding common terms and processes can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will help you articulate your thoughts clearly and demonstrate your friendly manner when interacting with potential employers.
✨Tip Number 3
Research the company culture of the insurance firm you're applying to. Tailoring your approach to align with their values can show that you're a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This not only shows your enthusiasm but also helps you assess if it's the right environment for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. Use specific examples that demonstrate your skills in handling enquiries, managing accounts, and providing support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention any experience you have in the insurance industry and how it relates to the role.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and communication abilities. These are crucial for the Customer Service Advisor position and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Pertemps Crawley Perms
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service and how they have equipped you with the skills needed for this position. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Organisational Skills
Since the role requires handling multiple tasks, be ready to explain how you stay organised. You could mention tools or methods you use to manage your workload effectively, ensuring that nothing falls through the cracks.
✨Communicate Confidently and Professionally
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and maintaining a friendly tone. This will help you convey your professionalism and approachability during the interview.
✨Research the Company and Industry
Familiarise yourself with the insurance company and its services. Understanding their values and recent developments in the industry can help you tailor your responses and show genuine interest in the role.
