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- Tasks: Assist clients with property maintenance and coordinate contractors for high-end properties.
- Company: Join a prestigious property developer known for renovating multi-million-pound homes in London.
- Benefits: Enjoy a supportive team environment, pension, private healthcare, and potential WFH flexibility.
- Why this job: Be part of a dynamic team that values client service and offers exciting challenges in property management.
- Qualifications: Strong communication skills, experience with high-end clients, and proficiency in MS Excel and Outlook required.
- Other info: Office located near Hendon station with great transport links; events hosted for staff throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic new role! Working for a high-end property developer who renovates multi-million-pound properties to UHNWI across London. The role is to provide aftercare assistance to their clients, providing dedicated, confidential and highly organised support with property maintenance projects.
You will be able to coordinate contractors to go to properties needing maintenance support, including the following duties:
- Communicate between clients and contractors to arrange all types of maintenance and keep an accurate record on the maintenance schedule.
- Manage diaries.
- Check maintenance reports from contractors and advise clients of any remedial works required.
- Check and sign contracts for Aftercare package.
- Process weekly timesheets.
- Gather information from contractors for Aftercare renewals.
- Check invoices received and raise payment certificates.
- Keep a record of maintenance and remedial costs.
We are looking for a highly organised person with exceptional client service skills, the ability to work on several different tasks at once, a solution-driven mindset, and a high level of discretion.
Experience and skills required:
- Previous experience dealing with high end clients over the phone and email.
- Excellent computer skills, including proficiency in MS Excel and Outlook.
- Clear and articulate telephone manner.
- Strong English skills, both written and verbal.
- Have a robust and positive personality with the ability to work under pressure is essential.
- Ability to adapt and switch between tasks as required.
- Preferred experience with diary management systems, particularly SimPro.
- Familiarity with raising Purchase Orders and quotes.
- Experience in organising and managing sub-contractors.
The client has a fantastic, long-standing team that all works closely together. They host events across the year for their staff, and benefits include pension and private healthcare.
The office is near Hendon station with good transport links from St Pancras and Northern line.
The role starts five days a week in the office but doesn’t offer some flexibility to WFH 1 day a week in the future.
Aftercare Assistant/ Administrator for high end property developer employer: Place Recruitment LTD
Contact Detail:
Place Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Assistant/ Administrator for high end property developer
✨Tip Number 1
Familiarise yourself with the high-end property market in London. Understanding the nuances of luxury properties and the expectations of ultra-high-net-worth individuals (UHNWI) will help you stand out during conversations with potential employers.
✨Tip Number 2
Network with professionals in the property development sector. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities within high-end property firms.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Be ready to discuss these experiences in detail during interviews to demonstrate your capability.
✨Tip Number 4
Brush up on your communication skills, especially over the phone and via email. Practice articulating your thoughts clearly and professionally, as this role requires constant interaction with clients and contractors.
We think you need these skills to ace Aftercare Assistant/ Administrator for high end property developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client service and property management. Use specific examples that demonstrate your ability to handle high-end clients and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and solution-driven mindset. Mention your familiarity with diary management systems and your experience in coordinating contractors, as these are key aspects of the role.
Highlight Communication Skills: Since the role involves liaising between clients and contractors, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully managed client relationships in previous roles.
Showcase Technical Proficiency: Mention your proficiency in MS Excel and Outlook, as well as any experience with raising Purchase Orders and quotes. This will demonstrate your readiness to handle the administrative aspects of the position.
How to prepare for a job interview at Place Recruitment LTD
✨Showcase Your Organisational Skills
As an Aftercare Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your experience with diary management systems and how you keep track of schedules.
✨Demonstrate Client Service Excellence
This role requires exceptional client service skills. Be ready to discuss your previous experiences dealing with high-end clients, both over the phone and via email. Share specific instances where you went above and beyond to meet a client's needs.
✨Prepare for Technical Questions
Familiarity with tools like MS Excel and Outlook is essential. Brush up on your technical skills and be prepared to answer questions about how you use these tools in your daily work. You might also want to review any relevant software like SimPro.
✨Exhibit a Solution-Driven Mindset
The ability to solve problems efficiently is crucial in this role. Think of examples where you've encountered challenges and how you resolved them. This will demonstrate your proactive approach and ability to work under pressure.
