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- Tasks: Engage with customers to retain their security systems and provide expert advice.
- Company: Join Verisure, Europe's top provider of monitored security systems, protecting millions.
- Benefits: Enjoy a competitive salary, uncapped commission, and 29 days holiday plus bank holidays.
- Why this job: Be part of a mission-driven company that values innovation and customer care.
- Qualifications: A manual driver's license is required; experience in customer service is a plus.
- Other info: Full-time role with a supportive team and opportunities for career progression.
The predicted salary is between 42500 - 57500 £ per year.
Location: Milton Keynes & surrounding areas
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!
- MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
As a Field Engineer you will be servicing customers' alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
Field Retentions Engineer employer: Verisure Careers
Contact Detail:
Verisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Retentions Engineer
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding their security systems and how they operate will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. As a Field Retentions Engineer, you'll be dealing with customers directly, so showcasing your ability to handle difficult situations and retain clients will be crucial.
✨Tip Number 3
Prepare for scenario-based questions. Think about past experiences where you've successfully resolved conflicts or retained a customer, as these examples will highlight your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Verisure. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Field Retentions Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Field Retentions Engineer. Highlight key skills such as customer service, technical knowledge, and sales experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous roles in customer service or technical support, and include specific achievements that demonstrate your ability to retain customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work for Verisure and how your background makes you a great fit for the Field Retentions Engineer position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Verisure Careers
✨Know the Company Inside Out
Before your interview, make sure to research Verisure thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
As a Field Retentions Engineer, you'll need to demonstrate your experience in customer service and technical skills. Be prepared to discuss specific examples from your past roles where you've successfully retained customers or resolved issues.
✨Showcase Your Problem-Solving Skills
In this role, you'll be dealing with escalated customer issues. Prepare to share instances where you've effectively solved problems under pressure. This will illustrate your ability to handle challenging situations and retain customers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the opportunity, plus it helps you determine if it's the right fit for you.
