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- Tasks: Manage bookings, greet guests, and oversee reception operations.
- Company: Join a close-knit team focused on delivering 5-star service.
- Benefits: Enjoy a flexible schedule with reduced hours in the off-season.
- Why this job: Perfect for creative individuals who love customer service and social media.
- Qualifications: Strong communication skills and a passion for hospitality are key.
- Other info: Weekend work is required during the busy season; flexibility is essential.
The predicted salary is between 24000 - 36000 £ per year.
About the Role: As a Reservations Coordinator, you will work closely with the Reservations Manager to oversee all aspects of Reception. You will be responsible for ensuring the smooth day-to-day running of our Reception area, and as part of our small, close-knit team, you will occasionally be called upon to assist in other departments. Key Responsibilities: • Manage all bookings, including handling payments and ensuring accuracy. • Act as the main point of contact for guests, providing a friendly and professional service from first inquiry to post-departure. • Greet all guests upon arrival, ensuring a warm welcome and seamless check-in experience. • Oversee administrative tasks for all departments, ensuring smooth operations across the business. • Anticipate guest needs and go the extra mile to ensure we deliver 5-star service at every opportunity. • Manage the company’s social media accounts, including Facebook, Instagram, and TikTok. This will involve creating posts, responding to guest inquiries, and helping build the online presence. • Assist with marketing efforts to promote our client’s brand and attract new guests. What We’re Looking For: • Strong communication and interpersonal skills with a friendly and approachable manner. • Excellent organisational skills with the ability to manage multiple tasks simultaneously. • A proactive and enthusiastic approach to work with a passion for delivering exceptional customer service. • A keen eye for detail and the ability to manage administrative tasks efficiently. • A creative individual with an interest in social media and marketing. • A flexible team player who is happy to support other departments when needed. • Previous experience in a similar role is desirable but not essential. Applicants must consider: Although this is a permanent position, our client operates a 5-day working week between March and October during their busy season, during the off season your hours would be reduced to 2 days per week. Applicants must be willing to work weekends during the season, the hours are predominantly 8am-5.30pm however flexibility would be needed for the occasional late finish and early start
Reservations Coordinator employer: Firth Recruitment Ltd
Contact Detail:
Firth Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Reservations Coordinator. Understanding the nuances of managing bookings and providing exceptional customer service will help you stand out during the interview process.
✨Tip Number 2
Showcase your communication skills by practicing how you would greet guests and handle inquiries. A friendly and professional demeanor is crucial, so consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight any experience you have with social media management. Since this role involves managing the company's social media accounts, being able to discuss your creative ideas for posts and engagement strategies will be beneficial.
✨Tip Number 4
Be prepared to discuss your organizational skills and how you manage multiple tasks. Think of examples from your past experiences where you successfully juggled various responsibilities, as this will demonstrate your ability to thrive in a busy environment.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasize any previous work in reservations or hospitality, showcasing your ability to manage bookings and provide excellent guest service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Reservations Coordinator. Mention specific skills such as strong communication, organizational abilities, and your passion for delivering 5-star service. Don't forget to express your interest in social media and marketing!
Showcase Your Personality: Since the role requires a friendly and approachable manner, let your personality shine through in your application. Use a warm tone and share anecdotes that demonstrate your proactive approach and ability to anticipate guest needs.
Highlight Flexibility: Address your willingness to work weekends and adapt to varying hours during the busy season. This shows that you are committed and ready to support the team during peak times, which is crucial for this position.
How to prepare for a job interview at Firth Recruitment Ltd
✨Show Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share examples of how you've gone above and beyond for guests in previous positions. Highlight your friendly demeanor and ability to handle inquiries professionally.
✨Demonstrate Organizational Abilities
Discuss your experience with managing multiple tasks simultaneously. Provide specific examples of how you prioritize your workload and ensure accuracy in bookings and administrative tasks.
✨Be Creative with Social Media
Since managing social media accounts is part of the job, come prepared with ideas on how to engage guests online. Share any relevant experience you have with creating posts or responding to inquiries on platforms like Facebook and Instagram.
✨Emphasize Teamwork and Flexibility
The role requires a flexible team player. Be ready to discuss how you've supported other departments in past roles and your willingness to adapt to changing schedules, especially during busy seasons.
