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- Tasks: Create user-friendly articles for customer service and sales teams using Salesforce Knowledge.
- Company: Join Foresters Financial, a purpose-driven organisation focused on making a difference in communities.
- Benefits: Enjoy a salary up to £45,000, 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Be part of a collaborative culture that values creativity and helps families achieve financial goals.
- Qualifications: Experience with Salesforce Knowledge, strong writing skills, and ability to simplify complex concepts required.
- Other info: Flexible start times and the option to work from home two days a week after orientation.
The predicted salary is between 36000 - 54000 £ per year.
As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. This is a fixed term contract for 6 months.
Your day to day will include:
- Develop and structure knowledge-based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
- Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
- Work with subject matter experts to gather and validate information.
- Ensure articles align with branding, style guidelines, and best practices.
- Optimise content for searchability, findability and usability.
- Deliver completed articles within the agreed-upon timeframe.
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation period there is flexibility to work from home for 2 days a week.
What we require:
- Proven experience with Salesforce Knowledge content creation.
- Strong writing, editing, and documentation skills.
- Ability to quickly understand and simplify complex concepts.
- Experience with knowledge management best practices.
- Detail-oriented and able to meet deadlines independently.
- Experience in customer support, field sales, IT, or technical documentation.
- Previous contract or project-based writing experience.
What we offer you:
- Basic salary up to £45,000 per annum.
- Annual holiday allowance of 25 days holiday plus bank holidays.
- Life Assurance (based on pensionable earnings).
- Generous contributory Pension scheme.
- Season Ticket Loan.
- 1 days paid charitable workday.
- Employee Assistance Programme.
About us:
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
Salesforce Knowledge Article Writer employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Knowledge Article Writer
✨Tip Number 1
Familiarise yourself with Salesforce Knowledge and its features. Understanding how to create and manage articles within the platform will give you a significant edge during interviews, as you'll be able to discuss your practical knowledge and experience confidently.
✨Tip Number 2
Network with professionals in the Salesforce community. Engaging with others who have experience in knowledge management can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare examples of your previous work that demonstrate your ability to simplify complex information. Being able to showcase your writing samples or case studies where you've successfully created user-friendly content will help you stand out.
✨Tip Number 4
Research Foresters Financial and their values. Understanding their mission and culture will allow you to tailor your conversations during interviews, showing that you're not just a fit for the role but also for the company ethos.
We think you need these skills to ace Salesforce Knowledge Article Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Knowledge content creation. Emphasise your writing, editing, and documentation skills, as well as any relevant experience in customer support or technical documentation.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about creating user-friendly articles and how your background aligns with the role. Mention specific examples of how you've simplified complex concepts in previous roles.
Showcase Your Knowledge Management Skills: Demonstrate your understanding of knowledge management best practices in your application. Discuss any previous projects where you developed structured content and how it improved efficiency or self-service support.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Ensure there are no spelling or grammatical errors, and that your writing style aligns with the branding and style guidelines mentioned in the job description.
How to prepare for a job interview at Foresters Financial
✨Showcase Your Salesforce Knowledge
Make sure to highlight your experience with Salesforce Knowledge during the interview. Be prepared to discuss specific articles you've created and how they improved user experience or efficiency.
✨Simplify Complex Concepts
Demonstrate your ability to break down complex processes into easy-to-understand guides. You might be asked to explain a complicated topic, so practice articulating your thought process clearly and concisely.
✨Familiarise Yourself with Best Practices
Research knowledge management best practices before the interview. Being able to discuss these concepts will show that you understand the importance of structured content and can apply it effectively.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding collaboration and creativity.
