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- Tasks: Deliver exceptional service and support to customers while resolving technical faults.
- Company: Join a trusted supplier of Canon print devices, expanding their skilled team.
- Benefits: Enjoy up to £40,000 salary, 25 days holiday, training, pension, and a company car.
- Why this job: Gain hands-on experience in tech support while making a real impact on customer satisfaction.
- Qualifications: Technical expertise in print environments and strong English communication skills required.
- Other info: Flexibility for travel within the Inner M25 is essential; occasional overnight stays may be needed.
The predicted salary is between 32000 - 48000 £ per year.
Role: PPD - Production Print Field Engineer / MFD / Photocopier FSE
Location: Inner M25
Package: up to £40,000 + up to 25 days with length of service + training + pension + car
Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability. Working for an established and trusted supplier of Canon print devices, my clients are now looking to expand their team and are recruiting for a skilled PP or MFD Photocopier FSE. Please only apply if you can offer flexibility on areas within the Inner M25!
Key Responsibilities:- Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays.
- Communication: Act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
- Technical Support: Provide the highest level of service by resolving technical issues promptly and accurately, minimizing machine downtime.
- Training: Deliver technical advice and training to customers, helping them maximize the full capabilities of their installed devices.
- Safety & Maintenance: Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
- Reporting: Ensure accurate and timely completion of all reporting and paperwork requirements.
- Technology Utilization: Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
- Parts Management: Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.
- Have technical expertise and a solutions-driven mindset to tackle complex challenges in either commercial or industrial print environments.
- Possess strong English language skills for effective communication both internally and externally.
- Demonstrate a proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
- Commit to upholding high standards of organization, safety, and customer service.
The Application: To apply for this position please follow the link on this page or send your CV to [contact email]. If you would like more information on this vacancy, or any others we may have, please contact Nikki on [contact number].
Production Print Engineer - PPD employer: Concept
Contact Detail:
Concept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Engineer - PPD
✨Tip Number 1
Familiarise yourself with Canon print devices and their functionalities. Understanding the specific models and their common issues will give you an edge during interviews, as you'll be able to demonstrate your technical knowledge and problem-solving skills.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in technical support. Being able to showcase your ability to communicate effectively with customers and resolve their issues will be crucial for this position.
✨Tip Number 3
Prepare to discuss your flexibility regarding working hours and travel. Since the role may require you to work outside standard hours and travel nationally, showing that you're adaptable and willing to meet these demands will make you a more attractive candidate.
✨Tip Number 4
Research the company and its values. Understanding their commitment to customer service and technical excellence will allow you to align your answers during the interview, demonstrating that you're a good fit for their team.
We think you need these skills to ace Production Print Engineer - PPD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production print or photocopier engineering. Emphasise any technical skills and customer service experience that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background and skills make you a great fit for the role, particularly your ability to provide exceptional customer service and technical support.
Showcase Technical Expertise: In your application, include specific examples of how you've tackled complex technical challenges in previous roles. This will demonstrate your problem-solving abilities and solutions-driven mindset.
Highlight Flexibility and Communication Skills: Mention your willingness to work outside standard hours and your strong communication skills. These are crucial for the role, so providing examples of how you've successfully communicated with customers or teams in the past can strengthen your application.
How to prepare for a job interview at Concept
✨Showcase Your Technical Expertise
Be prepared to discuss your technical skills in detail, especially if you have experience with production print or photocopier systems. Highlight specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share experiences where you provided exceptional service. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex technical concepts in simple terms, as you may need to train customers on their devices.
✨Emphasise Flexibility and Adaptability
The job requires flexibility in working hours and locations. Share examples of how you've adapted to changing circumstances in previous roles, demonstrating your willingness to go the extra mile for the job.
